<p dir="ltr">DevOps professionals are in demand. With digital transformation accelerating, software updates becoming more frequent and tradeoffs between security, quality and user experience becoming more common, we look at the skills DevOps professionals will need in 2025 to be part of more resilient teams, and push their careers forward.</p>
<h4 dir="ltr">Why is there rising demand for DevOps talent?</h4>
<p dir="ltr">In a 2022 <a href="https://www.softwareskills.eu/wp-content/uploads/2023/02/ESSA_A-Software-Skills-Strategy-for-Europe_v2023_FINAL-DRAFT.pdf">report</a> entitled &lsquo;<a href="https://www.softwareskills.eu/wp-content/uploads/2023/02/ESSA_A-Software-Skills-Strategy-for-Europe_v2023_FINAL-DRAFT.pdf">A Software Skills Strategy for Europe</a>&rsquo; the European Software Skills Alliance and <a href="https://erasmus-plus.ec.europa.eu/">Erasmus+</a> defined DevOps as, &lsquo;Development methodology aimed at bridging the gap between Development (Dev) and Operations (Ops), emphasising communication and collaboration, continuous integration, quality assurance, and delivery with automated deployment utilising a set of development practices (Jabbari et al., 2016)&rsquo;.&nbsp;</p>
<p dir="ltr">In other words, DevOps is changing software development and deployment for organisations all over the world, integrating development and operations teams and speeding up software solutions so that businesses can resolve problems more quickly and software delivery is faster, integrated, and continuous. This is enabling more efficient software development, clearer communication, and continuous delivery, and benefitting companies with accelerated digital transformation.&nbsp;</p>
<p dir="ltr">This, combined with a shift to microservices architecture, a rise in cloud technologies, more agile methodologies and an increased focus on cybersecurity, means that more organisations are realising the benefits of DevOps and seeking to gain a competitive advantage over their rivals to boost productivity by using automation. In fact the DevOps market size is set to grow at <a href="https://www.gminsights.com/industry-analysis/devops-market">20% CAGR</a> to 2030 and DevOps jobs amount to <a href="https://www.itjobswatch.co.uk/contracts/uk/devops.do">10% of all contract jobs</a> advertised in the UK.&nbsp;</p>
<h4 dir="ltr">Essential skills</h4>
<p dir="ltr">Many organisations face difficulties in recruiting experienced and suitably-qualified DevOps talent and there is fierce competition for those people who possess the necessary skills. If you want to boost your chances of landing a role in this new technological frontier, here are some of the essential skills you&rsquo;ll need.</p>
<h4 dir="ltr">Cloud-native development&nbsp;</h4>
<p dir="ltr">According to market leader <a href="https://aws.amazon.com/what-is/cloud-native/#:~:text=Cloud%20native%20is%20the%20software,quickly%20to%20meet%20customer%20demands.">AWS</a>, Cloud Native is &lsquo;the software approach of building, deploying, and managing modern applications in cloud computing environments&rsquo;. Cloud-native technologies are expected to play an increasingly important role in DevOps by enabling greater resilience, agility and scalability, supporting fast application updates without service delivery being impacted. Gartner expects over <a href="https://www.gartner.com/en/newsroom/press-releases/2021-11-10-gartner-says-cloud-will-be-the-centerpiece-of-new-digital-experiences#:~:text=Gartner%20analysts%20said%20that%20more,cloud%2Dnative%20architectures%20and%20technologies.">85%</a> of organisations to be using cloud-first principles by 2025 and predicts that many of them will not be able to execute their digital strategies without its use. Candidates looking for DevOps jobs, therefore, should ensure that they&rsquo;re familiar with platforms such as Amazon Web Service (AWS), Microsoft&rsquo;s <a href="https://azure.microsoft.com/en-gb">Azure</a> and <a href="https://cloud.google.com/">Google Cloud</a> to give themselves a competitive advantage.</p>
<h4 dir="ltr">Container orchestration</h4>
<p dir="ltr">Used for resource allocation, provisioning and deployment, configuration and scheduling and container availability among other things, container orchestration &lsquo;automatically provisions, deploys, scales and manages the lifecycle of containerized applications&rsquo; according to <a href="https://www.ibm.com/topics/container-orchestration">IBM</a>. It&rsquo;s used to streamline DevOps or agile workflows and provides the speed and flexibility that modern hybrid multicloud infrastructure needs to deploy the same application across varying environments without the need for a redesign. Talent wishing to build a DevOps career should gain experience of such container orchestrators as <a href="https://docs.docker.com/engine/swarm/">Docker Swarm</a> or <a href="https://kubernetes.io/">Kubernetes</a>.</p>
<h4 dir="ltr">Advanced security principles</h4>
<p dir="ltr">In September of this year Transport for London&rsquo;s (TfL) website was <a href="https://tfl.gov.uk/campaign/cyber-security-incident">hacked</a> resulting in some 5,000 people&rsquo;s bank details being compromised. This is the latest in a series of high-profile cyber attacks that have affected the UK&rsquo;s public services and private institutions and highlights the need for the highest levels of security principles within DevOps, without compromising on speed or efficiency. To avoid financial losses, reputational damage or potential legal action, security integration should be automated at each stage of the life cycle of software development with each team member playing their part.</p>
<h4 dir="ltr">Soft skills</h4>
<p dir="ltr">As well as the highest levels of technical proficiency, DevOps talent also needs other, vital skills, including the ability to cooperate and collaborate. They&rsquo;ll be adaptable, innovative and have strong interpersonal and customer-facing skills together with the ability to troubleshoot. They&rsquo;ll also have strong communication and project management skills together with a proactive approach and the flexibility to juggle multiple projects at the same time. Also required is the desire for continuous learning, to enable them to adapt to new technologies and tools so the organisation they work for remains competitive and agile.&nbsp;&nbsp;</p>
<p><strong id="docs-internal-guid-7f2bbaee-7fff-0575-402d-5712cb3db018">If you&rsquo;re looking to take your DevOps career forward in 2025, or you&rsquo;re looking for DevOps talent to drive success within your organisation get in touch with&nbsp;<a href="https://www.83zero.com/contact-us.aspx">83zero</a>.</strong></p>

Learn about the vital skills DevOps professionals must acquire by 2025 to enhance team resilience and thrive in a competitive job market driven by digital transformation.

Building Resilient Teams: The Skills Every DevOps Professional Will Need in 2025

<p dir="ltr">Maintaining a balance between speed and security can only be achieved by tracking key metrics in DevOps. Here we look at what metrics you should be tracking to inform continuous improvement.</p>
<h4 dir="ltr">The importance of DevOps</h4>
<p dir="ltr">From banking to hospitality, and from insurance to healthcare, DevOps is gaining in popularity and importance as a method of achieving greater efficiencies, faster deliveries, increased collaboration and enhanced agility. It&rsquo;s no wonder, then, that around <a href="https://www.puppet.com/resources/state-of-platform-engineering">80%</a> of organisations in a variety of sectors are using DevOps to deploy software and prevent expensive downtime.&nbsp;</p>
<p dir="ltr">Downtime costs vary from industry to industry but a recent <a href="https://www.pingdom.com/outages/average-cost-of-downtime-per-industry/#:~:text=In%20the%20IT%20industry%2C%20downtime,about%20%243%20million%20per%20hour.">report</a> estimated that it costs:</p>
<ul>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">IT industry &ndash; up to &pound;345,000 per hour</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Healthcare &ndash; up to &pound;488,823 per hour</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Retail &ndash; up to &pound;845,487 per hour</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">The energy industry &ndash; up to &pound;1,906,189 per hour</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Brokerage services &ndash; up to &pound;4,982,239 per hour.</p>
</li>
</ul>
<p dir="ltr">DevOps, therefore, offers vital practices for enabling automation, continual monitoring and rapid response to incidents that can reduce the probability of a downtime event and shorten its duration, saving huge amounts of money.</p>
<h4 dir="ltr">Metric measurement</h4>
<p dir="ltr">DevOps Research and Assessment (DORA) offers a set of standard metrics that can be used to evaluate process performance, and provide information about response speed, average code deployment time, iteration frequency and failure insight. DORA can improve collaboration and enhance performance, while driving velocity, by setting goals based on existing performance indicators and measuring how performance progresses against the goals. It is critical for giving organisations estimates of response times, improving planning, identifying areas that need improvement and building a consensus for investment targets.</p>
<h4 dir="ltr">DORA measures metrics such as:</h4>
<p dir="ltr">Mean time to recovery (MTTR) &ndash; probably one of the most important metrics, MTTR, or time to restore service- measures how long it takes a team to identify and recover from a total or partial service interruption or a total failure. MTTR is measured from the precise time an incident occurs until it is resolved. The quicker a team can respond the better, but it can vary from between an hour to up to a week, depending on what caused the interruption.&nbsp;</p>
<p dir="ltr">DevOps are benchmarked against four standards in MTTR:&nbsp;&nbsp;</p>
<p dir="ltr"><strong>Elite</strong> &ndash; less than an hour</p>
<p dir="ltr"><strong>High</strong> &ndash; less than a day</p>
<p dir="ltr"><strong>Medium</strong> &ndash; between a day and a week</p>
<p dir="ltr"><strong>Low</strong> &ndash; over six months.</p>
<p dir="ltr">Teams must be able to identify if and when a failure has taken place and deploy a fix, or roll back the changes that caused it. Continuous monitoring of system health will alert staff to any failure and they will then require processes, tools and permissions to enable them to resolve it.&nbsp;</p>
<p dir="ltr">Deployment frequency &ndash; simply the average number of code deployments or changes in an environment in any one day, it&rsquo;s a good indicator of the efficiency of DevOps as it gauges the development team&rsquo;s speed, level of automation and capabilities, and enables continuous delivery.&nbsp;</p>
<p dir="ltr">By delivering smaller, more frequent software deployments that reduce the amount of risks and changes in every cycle, teams are able to collect feedback more often, helping to initiate faster iterations.&nbsp;</p>
<p dir="ltr">This metric measures the overall efficiency of DevOps by calculating the speed of the team, what capabilities they have and the amount of automation involved, enabling them to respond to customer requirements that change frequently, make faster bug fixes, allow existing features to be enhanced, and reduce deployment risks.&nbsp;</p>
<p dir="ltr">DevOps is benchmarked against four standards in deployment frequency:</p>
<p dir="ltr"><strong>Elite</strong> &ndash; multiple daily deployments</p>
<p dir="ltr"><strong>High</strong> &ndash; deployments delivered at one-per-week &ndash; to one-per-month</p>
<p dir="ltr"><strong>Medium</strong> &ndash; deployments delivered at one-per-month &ndash; one every six months</p>
<p dir="ltr"><strong>Low</strong> &ndash; deployments delivered every six months or less.</p>
<p dir="ltr">By making deployments smaller, such as a single change or feature, not only are they easier to deploy more frequently, but errors are minimised and consequently will have a smaller impact.&nbsp;</p>
<p dir="ltr">Lead time for changes &ndash; the average length of time it takes DevOp teams to deliver code to the trunk branch to when it is production-ready and deployed, having passed all required pre-release tests. This metric is calculated from the time of the code commit to the time of the release and can be an indicator of early process issues. Measuring it enables teams to identify issues that slow down software delivery, how complex the code is, the capacity of the team, and its ability to respond to environmental changes.</p>
<p dir="ltr">DevOps is benchmarked against four standards in lead time for changes:</p>
<p dir="ltr"><strong>Elite</strong> &ndash; less than one an hour</p>
<p dir="ltr"><strong>High</strong> &ndash; between a day and a week</p>
<p dir="ltr"><strong>Medium</strong> &ndash; between one and six months</p>
<p dir="ltr"><strong>Low</strong> &ndash; over six months.</p>
<p dir="ltr">To reduce lead time for changes, trunk-based deployment, small batch working, code review improvements and increased automation can all be of assistance.</p>
<h4 dir="ltr">Conclusion</h4>
<p dir="ltr">By measuring metrics to gauge continuous improvement, organisations can track speed, security and success, and allow teams to increase quality and accelerate velocity to deliver high-quality code and resolve problems faster. DevOps teams are now gaining similar status to areas such as design, development and architecture, and because of the enhanced levels of trust and collaboration involved in the process, transparency is increased, communication is enhanced and delivery is improved.</p>
<p><strong id="docs-internal-guid-7419c494-7fff-2d85-6191-a53cb5f5e9b8">If you&rsquo;re working at the cutting edge of DevOps and want to take your career forward, get in touch with&nbsp;<a href="https://www.83zero.com/contact-us.aspx">83zero</a>.</strong></p>

Uncover the critical DevOps metrics that matter for your organisation. Measure speed, security, and success to foster continuous improvement and operational efficiency.

DevOps Metrics that Matter: Measuring Speed, Security, and Success

<p dir="ltr">In the tech sector, adapting and growing is essential for long-term career development. At 83zero, our down-to-earth and pragmatic approach to recruitment has taught us that the most in-demand professionals are those who consistently enhance their skills and expertise. This article outlines the future-proof skills and technical abilities you need to succeed in your tech career.&nbsp;</p>
<h4 dir="ltr">In-Demand Technical Skills&nbsp;</h4>
<p dir="ltr">1. Learning New Programming Languages</p>
<p dir="ltr">Staying ahead of the tech curve is crucial for any aspiring developer. While Python and JavaScript remain consistent in industry, a new generation of programming languages like Go, Kotlin, and Rust are quickly gaining traction, particularly in system programming, app development, and server-side applications. Mastering these emerging tools can unlock a world of possibilities, empowering you to contribute to the most cutting-edge and innovative technology projects.&nbsp;</p>
<p dir="ltr">2. Cybersecurity Skills</p>
<p dir="ltr">Staying on top of cybersecurity fundamentals, from threat modelling to implementing robust security protocols, is essential in today's digital world. As cyber threats become more complex, understanding the basics of risk assessment and security implementation is crucial for any tech-minded individual.</p>
<p dir="ltr">However, the cybersecurity field offers even greater opportunities for those with a particular interest. Specialised areas like ethical hacking, forensic analysis, and compliance are increasingly valuable and sought-after. These advanced skills allow tech professionals to defend against attacks, proactively identify vulnerabilities and ensure airtight security protocols.</p>
<p dir="ltr">3. Cloud Computing</p>
<p dir="ltr">Cloud technology is crucial in today's tech infrastructure, dominated by platforms like AWS, Azure, and Google Cloud. Earning certifications and gaining hands-on experience with these platforms can greatly improve your job prospects. Skills in cloud security, architecture, and migration are especially important as more businesses move online.</p>
<h4 dir="ltr">Soft Skills</h4>
<p dir="ltr">The key to staying ahead is not simply technical expertise &ndash; it involves adaptability and continuous learning as an additional factor. The most successful professionals are the ones who can master new skills while staying flexible and open to change.</p>
<p dir="ltr">1. Adaptability</p>
<p dir="ltr">Being adaptable to new technologies and changing business environments is crucial. This means being eager to learn and apply new skills while keeping up with industry changes and new technologies.</p>
<p dir="ltr">2. Problem-Solving</p>
<p dir="ltr">Tech careers often involve navigating challenges. Strong problem-solving abilities, which include analytical thinking and creativity, are essential. These skills help you stand out and are critical when addressing complex issues or unexpected problems in projects.</p>
<p dir="ltr">3. Communication</p>
<p dir="ltr">Effective communication is key for collaboration. It&rsquo;s important to be able to clearly express ideas, technical details, and solutions, particularly in roles that require managing stakeholders or leading teams.</p>
<p dir="ltr">Building These Skills</p>
<p dir="ltr">1. Education and Certifications</p>
<p dir="ltr">Formal education and certifications provide structured pathways to developing technical skills. Many courses are available through universities and online platforms tailored to emerging tech trends.</p>
<p dir="ltr">2. Hands-On Experience</p>
<p dir="ltr">Nothing beats real-world experience. Engage in personal, open-source, or professional projects to practise and showcase your skills. This enhances your abilities and proves your competence to prospective employers.</p>
<p dir="ltr">3. Continuous Learning</p>
<p dir="ltr">The tech field demands lifelong learning. Utilise online resources, workshops, and seminars to keep your knowledge current. Joining professional networks can also offer valuable insights and opportunities for personal and professional development.</p>
<h4 dir="ltr">Key takeaways</h4>
<p dir="ltr">The tech sector requires technical knowledge and a well-rounded set of skills. By focusing on adaptability and continuous learning, tech professionals can maintain their relevance and advance their careers. At 83zero, we support tech professionals at every career stage with resources and opportunities to excel. Stay tuned for more tips and advice on succeeding in the tech industry.</p>
<p dir="ltr">To take your career to new heights and unlock your full potential, contact <a href="https://www.83zero.com/contact-us.aspx">83zero</a>.</p>

Boost your tech career with essential skills in Python, JavaScript, and cybersecurity. Our latest guide explores practical strategies for skill acquisition.

Essential skill sets to futureproof your tech career 

<p dir="ltr">As the UK prepares for a general election, the technology industry, crucial to the country's economy, could experience major changes. At 83zero, we are examining how the election results could impact the business environment for tech companies. This blog explores the technology strategies of major political parties and how they could impact innovation, digital infrastructure, and businesses overall.</p>
<h4 dir="ltr">Party policies and their implications for tech</h4>
<p dir="ltr">Labour is currently leading with 44.3% of voting intentions, as per the British Polling Council polls. They are advocating for the expansion of digital training programs, as laid out in the <a href="https://assets.publishing.service.gov.uk/media/656856b8cc1ec500138eef49/Gov.UK_Impact_of_AI_on_UK_Jobs_and_Training.pdf">impact of AI on UK jobs</a> (Gov.UK, 2024). Additionally, Labour is proposing significant state investment in tech startups, which could provide essential funding to the sector. However, their firm position on data privacy might lead to stricter regulations, potentially raising challenges and compliance costs for tech companies.</p>
<p dir="ltr">In contrast, the Conservative Party, holding 23.7% of the vote, focuses on enhancing digital infrastructure, particularly through accelerated 5G deployment, which could significantly improve connectivity and foster new opportunities in IoT and smart cities. Their approach suggests a supportive environment for emerging technologies, balanced by a pro-innovation regulatory framework as outlined in the recent white paper on <a href="https://www.gov.uk/government/publications/ai-regulation-a-pro-innovation-approach/white-paper">AI regulation</a> (Gov.UK, 2024).</p>
<h4 dir="ltr">Impact of smaller parties on tech policy</h4>
<p dir="ltr">Though not leading, smaller parties propose significant policies that could impact tech. The Reform Party, with 11.2% of voting intentions, advocates for reduced bureaucratic hurdles for tech companies, promoting a deregulated and innovative approach that could simplify the scaling process for startups. The Liberal Democrats, capturing 9.6% of the votes, emphasise enhancing digital connectivity in rural and underserved areas, potentially transforming remote work dynamics and access to tech resources. They promote balanced growth through ethical standards and data protection laws.</p>
<p dir="ltr">Meanwhile, the Green Party, with 5.6% of the vote, focuses on sustainable technology and green energy. They push for investments in green tech initiatives and stringent environmental regulations that could compel tech companies to adopt more sustainable practices, aligning with global trends towards sustainability.</p>
<h4 dir="ltr">Anticipated industry shifts</h4>
<h4 dir="ltr">Investment Trends</h4>
<p dir="ltr">Depending on the election's outcome, we might see shifts in how tech ventures are funded. Changes in government funding strategies and tax incentives could either catalyse or constrain venture capital flows and startup sustainability.</p>
<h4 dir="ltr">Regulatory Changes</h4>
<p dir="ltr">New government policies could introduce significant regulatory changes affecting data privacy, cybersecurity, and the management of emerging technologies such as AI and robotics. Tech companies will need to stay agile, adapting to these new rules to maintain compliance and protect their operations.</p>
<h4 dir="ltr">Talent and Recruitment</h4>
<p dir="ltr">Immigration policies and educational initiatives proposed by these parties will directly impact talent acquisition strategies and the availability of skilled tech personnel in the UK. Companies may need to adjust their hiring strategies to align with new national policies and available talent pools.</p>
<h4 dir="ltr">Navigating the Future: Strategic Insights for the Tech Sector</h4>
<p dir="ltr">As the general election approaches, it's important for professionals in the tech industry to stay informed and engaged. At 83zero, while we focus on tech recruitment, we understand that these times can bring changes that might affect your career or business. We are dedicated to helping you navigate these potential changes through our expert recruitment services. By finding the best opportunities and talent, we indirectly contribute to shaping the future of the UK tech industry. For further information and support in advancing your career or enhancing your team, please reach out to us at 83zero. Let&rsquo;s work together to navigate the changes ahead. <a href="https://www.83zero.com/contact-us.aspx">Contact us</a> to see how we can assist you.&nbsp;</p>
<p><strong><br><br><br></strong></p>
<p dir="ltr">Citations&nbsp;</p>
<p dir="ltr">Polling companies listed by the British Polling Council. Last updated 6 Jun 2024.</p>
<p><strong>&nbsp;</strong></p>
<p dir="ltr">Gov.UK (2024). "<a href="https://www.gov.uk/government/publications/ai-regulation-a-pro-innovation-approach/white-paper">AI Regulation: A Pro-Innovation Approach</a>."&nbsp;</p>
<p dir="ltr">Gov.UK (2024). "<a href="https://assets.publishing.service.gov.uk/media/656856b8cc1ec500138eef49/Gov.UK_Impact_of_AI_on_UK_Jobs_and_Training.pdf">Impact of AI on UK Jobs and Training.</a>"&nbsp;</p>
<p dir="ltr">Gov.UK (2024).&nbsp; &ldquo;<a href="https://committees.parliament.uk/publications/45145/documents/223578/default/">Governance of artificial intelligence (AI)</a>&rdquo;</p>
<p>&nbsp;</p>

The UK general election could bring big changes to the tech industry. Learn about parties' views on funding, regulation, and talent in innovation.

How Will the UK General Election Impact the Tech Industry?

<p dir="ltr">Managing technical support in-house can be demanding, especially for businesses looking to balance costs with quality. Outsourcing has become an attractive option, and Europe is increasingly recognised as a reliable destination for these services. With its combination of cost-efficiency, skilled professionals, and operational compatibility, the region offers an appealing alternative for businesses looking to enhance their support functions.</p>
<p dir="ltr">This article explores why Europe has become a preferred outsourcing hub, highlights top countries leading the charge, and offers practical advice for hiring managers navigating this strategy.</p>
<h3 dir="ltr">Why Businesses Are Turning to Europe</h3>
<p dir="ltr">For years, outsourcing hotspots like India and the Philippines dominated the global market. However, Europe has emerged as a strong contender, attracting businesses with its skilled workforce, linguistic diversity, and proximity to Western markets.</p>
<h4 dir="ltr">Cost-Effective Without Cutting Corners</h4>
<p dir="ltr">One of the most compelling reasons to outsource to Europe is cost savings. Countries such as Poland, Romania, and Portugal offer significantly lower labour costs compared to the UK or the US while maintaining high service standards. These savings are further amplified by competitive operational costs and strong local infrastructure, which reduce overhead expenses for businesses.</p>
<h4 dir="ltr">Talent with Depth and Breadth</h4>
<p dir="ltr">Europe&rsquo;s focus on education, particularly in STEM fields, ensures a steady supply of skilled professionals. Nations like Poland and Czechia consistently produce top-tier IT specialists, developers, and technical support staff. This technical expertise, combined with multilingual capabilities, positions European outsourcing providers as ideal partners for businesses with international customer bases.</p>
<p dir="ltr">For instance, Portugal and Romania are particularly noted for their ability to deliver multilingual support, with professionals fluent in English, German, French, and other widely spoken languages. This capability is invaluable for companies aiming to connect with a diverse audience.</p>
<h4 dir="ltr">Convenient Proximity and Time Zones</h4>
<p dir="ltr">Time zone alignment is a critical factor in outsourcing, particularly for real-time collaboration. European destinations offer a natural advantage for businesses in the UK or across the EU, ensuring seamless communication during standard working hours. Even for American firms, European teams can bridge gaps in coverage, enabling near-continuous support.</p>
<hr>
<h3 dir="ltr">Leading Outsourcing Destinations in Europe</h3>
<p dir="ltr">Several countries in Europe have established themselves as outsourcing powerhouses, each offering unique strengths suited to different business needs.</p>
<h4 dir="ltr">Poland: A Pillar of Reliability</h4>
<p dir="ltr">Poland is often the first name on the list when discussing outsourcing in Europe. The country is home to a thriving IT sector, with cities like Krak&oacute;w, Warsaw, and Wrocław serving as hubs for technical talent.</p>
<p dir="ltr">Polish professionals are highly regarded for their technical expertise and cultural compatibility with Western businesses. Additionally, English proficiency is widespread, making Poland an ideal choice for companies seeking high-quality technical support with minimal communication barriers.</p>
<h4 dir="ltr">Portugal: Combining Affordability and Adaptability</h4>
<p dir="ltr">Portugal has steadily gained prominence as a cost-effective outsourcing destination. Lisbon, in particular, is attracting attention for its burgeoning tech scene, bolstered by government incentives and a welcoming business environment.</p>
<p dir="ltr">Professionals in Portugal are not only skilled in IT and customer support but also culturally aligned with Western work practices. This compatibility, coupled with strong multilingual capabilities, makes Portugal a reliable option for businesses with diverse customer bases.</p>
<h4 dir="ltr">Romania and Czechia: Strength in Technical Education</h4>
<p dir="ltr">Romania and Czechia are widely known for their technical education systems, which produce some of the most skilled professionals in Europe.</p>
<p dir="ltr">Romanian teams often bring a mix of technical and linguistic skills, catering to companies with global operations. Czechia, meanwhile, offers a particularly strong pool of developers and IT support specialists, supported by robust infrastructure and competitive pricing.</p>
<hr>
<h3 dir="ltr">Challenges to Address</h3>
<p dir="ltr">Outsourcing to Europe offers significant advantages, but like any business decision, it requires careful planning. Being aware of potential hurdles can help companies navigate the process more effectively.</p>
<h4 dir="ltr">Cultural and Communication Nuances</h4>
<p dir="ltr">While Europe offers greater cultural alignment compared to other regions, subtle differences in workplace norms and communication styles can still arise. These variations might impact collaboration, particularly in the early stages of a partnership. Investing in cross-cultural training and maintaining open lines of communication can help bridge any gaps.</p>
<h4 dir="ltr">Regulatory and Compliance Considerations</h4>
<p dir="ltr">Europe&rsquo;s regulatory framework is another critical factor to consider. Each country has its own labour laws, tax regulations, and employment practices, which businesses must adhere to when outsourcing.</p>
<p dir="ltr">Data protection is especially important, with the General Data Protection Regulation (GDPR) setting strict requirements for handling customer information. Partnering with providers experienced in compliance can reduce the risks of regulatory breaches and ensure smooth operations.</p>
<h4 dir="ltr">Security in Outsourced Operations</h4>
<p dir="ltr">Technical support often involves access to sensitive systems and data, making security a top priority. It&rsquo;s essential to vet potential outsourcing partners carefully, looking for certifications and a proven track record in maintaining robust cybersecurity measures.</p>
<hr>
<h3 dir="ltr">How Hiring Managers Can Succeed</h3>
<p dir="ltr">For hiring managers considering outsourcing to Europe, a clear strategy is essential to achieving successful outcomes.</p>
<h4 dir="ltr">Finding the Right Partner</h4>
<p dir="ltr">Choosing the right outsourcing provider is perhaps the most important step. Look for companies with a demonstrated history of delivering technical support and experience in your specific industry. References and case studies can provide valuable insights into their capabilities and past successes.</p>
<h4 dir="ltr">Defining Measurable Goals</h4>
<p dir="ltr">Before launching a partnership, establish clear objectives and KPIs. Metrics such as resolution times, customer satisfaction scores, and first-call resolution rates can help evaluate the success of your outsourcing arrangement.</p>
<h4 dir="ltr">Exploring Flexible Models</h4>
<p dir="ltr">Hybrid models, which combine offshore and in-house teams, can offer the best of both worlds. Routine tasks can be handled by the outsourced team, while more complex issues remain with the onshore staff. This approach ensures continuity and keeps critical expertise within the company.</p>
<hr>
<h3 dir="ltr">Success Stories from European Outsourcing</h3>
<p dir="ltr">Many businesses have already benefited from outsourcing technical support to Europe. For instance:</p>
<ul>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">A UK-based fintech company partnered with a Polish outsourcing provider, reducing operational costs by 40% while maintaining excellent service quality. The Polish team&rsquo;s technical expertise and cultural compatibility played a key role in the partnership&rsquo;s success.</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">An e-commerce firm expanded its multilingual support capabilities by outsourcing to Portugal. This decision allowed the company to serve customers across Europe more effectively, improving satisfaction and driving growth.</p>
</li>
</ul>
<p dir="ltr">These examples illustrate how outsourcing to Europe can enable businesses to scale operations and enhance service delivery without compromising on quality.</p>
<hr>
<h3 dir="ltr">The Takeaways</h3>
<p dir="ltr">Outsourcing technical support to Europe offers a practical way for businesses to address growing customer demands, reduce costs, and access a pool of talented professionals. Whether it&rsquo;s the technical expertise found in Poland, the cultural alignment of Portugal, or the multilingual capabilities of Romania, Europe provides a range of options to suit different business needs.</p>
<p dir="ltr">By selecting the right outsourcing partner, setting clear expectations, and addressing potential challenges proactively, companies can unlock the full potential of this strategy. For hiring managers, it&rsquo;s a chance to rethink how technical support is managed and delivered, paving the way for greater efficiency and flexibility in an increasingly connected market.</p>
<p><strong id="docs-internal-guid-65d1244e-7fff-4ff9-ff63-d3edc3b3a4ad">Ready to transform your tech support strategy? Contact <a href="https://www.83zero.com">83zero</a> today to explore outsourcing solutions tailored to your business needs.</strong></p>

Outsourcing Tech Support to Europe: What You Need to Know

<p>Remote work became the norm during the COVID-19 pandemic and subsequent lockdowns in 2020, but for many who never returned to the office it&rsquo;s become an established and much-cherished way of working. Here we look at how this highly-collaborative approach to digital transformation can work within a distributed team in 2025.</p>
<h4>Remote work&nbsp;</h4>
<p>There are those who argue that DevOps specialists need to be present in the office on a full-time basis, due to the nature of the role which requires high levels of collaboration and communication to provide innovative solutions.</p>
<p>But if we look at the statistics on remote work we can see that around <span style="text-decoration: underline;"><span style="color: #000000; text-decoration: underline;"><a style="color: #000000; text-decoration: underline;" href="https://www.statista.com/topics/6565/work-from-home-and-remote-work/#topicOverview">28%</a></span></span> of employees worldwide worked remotely in 2023 with the technology industry having the largest share of people working remotely at <span style="text-decoration: underline;"><a href="https://www.statista.com/statistics/1451594/remote-work-share-by-industry-globally/">67.8%</a>.</span></p>
<p>From April of this year, all employers in the UK were required to offer their employees <span style="text-decoration: underline;"><a href="https://helptogrow.campaign.gov.uk/flexible-working/#:~:text=As%20of%206%20April%202024,when%20and%20where%20they%20work.">flexible working arrangements</a></span> if they ask for it. Remote work offers benefits for employees but it also has its drawbacks.</p>
<p>Its benefits include:</p>
<ul>
<li>A flexible schedule and the ability to live anywhere</li>
<li>A better work/life balance</li>
<li>A flexible work location</li>
<li>Less time spent commuting</li>
<li>Financial benefits</li>
<li>The ability to focus better</li>
</ul>
<p>Its drawbacks include:</p>
<ul>
<li>Communication difficulties</li>
<li>Collaboration struggles</li>
<li>Potentially, there is no designated workspace</li>
<li>Loneliness</li>
<li>Maintaining a work/life balance</li>
</ul>
<p>For employers, remote work also offers opportunities &ndash; broadening their talent pool, increasing productivity, reducing costs and increasing employee wellbeing &ndash; and challenges &ndash; concerns about employee welfare, worries about maintaining effective collaboration, and fears about the lack of structure.</p>
<p>Other issues facing employers involve resolving the problems around supporting distributed workers, effective training, and IT infrastructure issues to ensure effective and efficient collaboration and maintain organisational culture. Perhaps that&rsquo;s why there&rsquo;s been a push-back against remote work in the last couple of years &ndash; some tech companies, like Apple, Meta and Google now require their employees to attend the office for a minimum of three days a week, despite resistance from some employees who&rsquo;d prefer to continue distributed working.</p>
<h4>Building and managing distributed DevOps teams effectively</h4>
<p>How, then, can employers build and manage a distributed DevOps team effectively? Let&rsquo;s look at what&rsquo;s needed to succeed in a remote-first or hybrid environment.</p>
<p>Tools &ndash; a range of tools are already available for distributed teams. These include:<br>Communication tools &ndash; <a href="https://slack.com/intl/en-gb/"><span style="text-decoration: underline;">Slack</span>,</a> <a href="https://www.skype.com/en/"><span style="text-decoration: underline;">Skype</span></a>, <span style="text-decoration: underline;"><a href="https://www.zoom.com/">Zoom</a></span>, <span style="text-decoration: underline;"><a href="https://www.microsoft.com/en-gb/microsoft-teams/group-chat-software">Microsoft Teams</a></span><br>Sharing tools &ndash; <span style="text-decoration: underline;"><a href="https://workspace.google.com/intl/en_uk/products/drive/">Google Drive</a></span>, <span style="text-decoration: underline;"><a href="https://www.dropbox.com/official-teams-page?_tk=paid_sem_goog_biz_b&amp;_camp=1033325405&amp;_kw=dropbox|e&amp;_ad=708022104237||c&amp;gad_source=1&amp;gclid=Cj0KCQiAoae5BhCNARIsADVLzZffq4AtzI2XZ2GtrXe_Ov2EZj9QNlrh9pbxQKePDmZJ7BylBv1S83saArduEALw_wcB">Dropbox</a></span>&nbsp;<br>Collaboration tools &ndash; <span style="text-decoration: underline;"><a href="https://github.com/">GitHub</a></span>, <span style="text-decoration: underline;"><a href="https://ideaboardz.com/">IdeaBoardz</a></span><br>Task Management tools &ndash; <span style="text-decoration: underline;"><a href="https://trello.com/">Trello</a></span>&nbsp;<br>Project Management tools &ndash; <span style="text-decoration: underline;"><a href="https://www.atlassian.com/software/jira">Atlassian</a></span> (Jira), <span style="text-decoration: underline;"><a href="https://asana.com/">Asana</a></span>&nbsp;<br>Automation tools &ndash; <span style="text-decoration: underline;"><a href="https://www.jenkins.io/">Jenkins</a></span>, <span style="text-decoration: underline;"><a href="https://www.ansible.com/">Ansible</a></span>, <span style="text-decoration: underline;"><a href="https://www.docker.com/">Docker</a></span></p>
<p>Security should be a concern for everyone involved in DevOps so equip each team member with a Virtual Private Network (VPN) so that they can access information securely. Firewalls and anti-virus software should also be provided to protect systems. And regular security audits should be completed for maximum peace of mind.</p>
<p>Putting the right tools in place for your distributed teams will enable them to operate effectively, communicate efficiently and keep tasks on track.</p>
<h4>Strategies</h4>
<p>All top-tier DevOps teams thrive on communication but clear guidelines should be set to establish when it&rsquo;s appropriate to communicate, help avoid misunderstandings and foster accountability among team members. Consider things such as expected response times to emails and messages and what channels are preferred for different types of communication, and ensure that regular meetings are scheduled for a team to guarantee best collaboration practice.</p>
<p>Training and development are vital to professional development and ensure that teams&rsquo; performance remains high. Providing training programmes and workshops, as well as enabling them to access up-to-date learning materials so they can keep up with best practices, new technology and industry trends enables team members to improve their abilities and enhance organisations&rsquo; reputations.</p>
<p>Ensure your teams understand the importance of transparency to build trust and collaboration and avoid misunderstandings. Encourage them to share code and update other team members on their progress. Take frequent, short, meetings to emphasise team goals, foster a sense of cohesion and reinforce open communication. Ask your team members to share feedback and enhance visibility by using project management tools.</p>
<p>Celebrating both teams&rsquo; and individuals&rsquo; achievements and acknowledging a job well done is vital when DevOps are working remotely. It helps combat a sense of isolation and can boost motivation and morale, strengthening team bonds.</p>
<h4>Skills</h4>
<p>We discussed the essential skills that DevOps need in our previous blog (Building Resilient Teams: The Skills Every DevOps Professional Will Need in 2025 [LINK]) and they remain vital for those team members working remotely. But what other skills should they possess to ensure that they are a happy and productive member of the team?</p>
<p>Distributed teams will have a combination of soft skills &ndash; the most important of which is the ability to work both independently and as part of a cohesive team, simultaneously. It&rsquo;s vital that they&rsquo;re comfortable in their own company to avoid feeling isolated which can impact on their mental health and wellbeing.</p>
<p>The ability to take constructive feedback is also important, as is being open to new ideas and continuous improvement. DevOps should be interested in learning more about their chosen career, and seek to improve their skills, through reflection on their own competencies. An open mindset is as crucial as a sense of proactivity.</p>
<p>It can be difficult to build a distributed DevOps team but allowing team members a degree of autonomy and, most importantly, trusting them to get the job done effectively can produce the results organisations need to achieve their objectives in 2025.</p>
<p>If you&rsquo;re looking for the next move in your DevOps career, or are searching for DevOps talent get in touch with <span style="text-decoration: underline;"><a href="https://www.83zero.com/contact-us.aspx">83zero</a></span>.&nbsp;</p>

Remote work became the norm during the COVID-19 pandemic and subsequent lockdowns in 2020, but for many who never returned to the office it’s become an established and much-cherished way of working. 

Remote Work and DevOps in 2025: Building Effective Distributed Teams

<p dir="ltr">In the UK technology sector, the practice of offshore outsourcing within the industry is reshaping job availability. This article explores the impact of offshore outsourcing on technology roles within the UK, examining both the advantages and challenges of this trend. It also offers a roadmap for adapting to and benefiting from the effects of outsourcing, ensuring that UK tech workers remain key players in technological advancement.</p>
<h4 dir="ltr">Cost Savings and Efficiency Gains</h4>
<p dir="ltr">One of the main reasons companies opt for offshore outsourcing is the significant cost reduction it provides. Outsourcing allows businesses to access skilled labour at lower costs than local hiring, leading to increased efficiency and potentially higher profit margins. This strategy also enables UK companies to allocate more resources toward core business activities and innovation.</p>
<h4 dir="ltr">Challenges and Job Displacement</h4>
<p dir="ltr">The shift towards offshore outsourcing carries considerable challenges, particularly the potential for job losses within the local tech community. As roles are relocated overseas, UK technology professionals may find fewer job opportunities, leading to job displacement and a need for realigning skills within the local market.</p>
<h4 dir="ltr">Adaptation Strategies for Tech Professionals</h4>
<p dir="ltr">To counter these effects, UK technology professionals, including those in technical support, can focus on several key strategies:</p>
<ul>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Skill development: Continuously updating skills, especially in cutting-edge technologies and sectors less prone to outsourcing, can make local tech workers indispensable.</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Specialisation: Acquiring expertise in niche areas can provide a competitive advantage, as specialised skills are often more challenging to find and outsource.</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Flexibility and mobility: Being adaptable to changes, including potential relocations or transitions to different sectors, can open new doors.</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Networking and personal branding: Establishing a strong professional network and a robust personal brand can enhance job security and open new paths for career advancement.</p>
</li>
</ul>
<h4 dir="ltr">Strategic Insights and Future Outlook</h4>
<p dir="ltr">As offshore outsourcing continues to influence the UK technology sector, understanding and strategically navigating this trend is crucial for both businesses and professionals.&nbsp;</p>
<p dir="ltr">By comprehending these dynamics and preparing for the changes they bring, tech professionals can position themselves to excel in an increasingly competitive environment.&nbsp;</p>
<p dir="ltr">To stay ahead of these trends and ensure your business remains competitive, it is essential to stay informed and proactive. Speak to one of our expert recruiters today for more information.&nbsp;</p>

Explore the impact of offshore outsourcing on UK tech roles, adaptation strategies for professionals, and the future outlook for the changing industry.

The effect of offshore outsourcing on UK tech roles

<p>Artificial Intelligence (AI) has become one of the most transformative technologies of our time, revolutionising various industries, including Information Technology (IT). The future of AI in IT promises even more groundbreaking advancements that will reshape how we develop, deploy, and interact with technology. In this blog, we will explore the current trends and future predictions for AI in the IT sector.</p>
<h3>Introduction</h3>
<p>Artificial Intelligence, once a concept of science fiction, is now a tangible reality with profound implications for the IT industry. From automating mundane tasks to providing advanced analytical insights, AI has already started to make a significant impact. But what does the future hold? Let's delve into the emerging trends and predictions for AI in IT.</p>
<h3>Current Trends in AI</h3>
<ol>
<li>
<p><strong>Machine Learning and Deep Learning</strong>: Machine learning (ML) and deep learning (DL) are at the forefront of AI advancements. These technologies enable computers to learn from data and make predictions or decisions without being explicitly programmed. In IT, ML and DL are used for various applications, including cybersecurity, predictive maintenance, and customer support.</p>
</li>
<li>
<p><strong>Natural Language Processing (NLP)</strong>: NLP is another crucial area where AI is making strides. It involves the ability of machines to understand and interpret human language. In IT, NLP is used for chatbots, virtual assistants, and automated translation services, enhancing user experiences and streamlining operations.</p>
</li>
<li>
<p><strong>AI-Driven Automation</strong>: Automation powered by AI is transforming IT operations. Tasks such as network monitoring, incident management, and software testing can now be automated, reducing human error and increasing efficiency. AI-driven automation tools are becoming integral to IT infrastructure management.</p>
</li>
<li>
<p><strong>AI in Cybersecurity</strong>: Cyber threats are becoming more sophisticated, and traditional security measures are often insufficient. AI is being used to develop advanced cybersecurity solutions that can detect and respond to threats in real-time. Machine learning algorithms analyze patterns and behaviours to identify anomalies and potential breaches.</p>
</li>
</ol>
<h3>Predictions for the Future</h3>
<ol>
<li>
<p><strong>AI-Powered DevOps</strong>: DevOps practices are set to be revolutionised by AI. Predictive analytics and intelligent automation will enable faster and more efficient software development and deployment. AI can identify bottlenecks, predict system failures, and optimize resource allocation, leading to more agile and resilient IT environments.</p>
</li>
<li>
<p><strong>Enhanced User Experience</strong>: AI will continue to enhance user experiences by personalising interactions and providing intelligent assistance. Virtual assistants will become more sophisticated, capable of understanding complex queries and performing a wider range of tasks. This will improve customer satisfaction and engagement.</p>
</li>
<li>
<p><strong>AI and IoT Integration</strong>: The Internet of Things (IoT) and AI are a powerful combination. AI can analyze the vast amounts of data generated by IoT devices to provide actionable insights. This integration will lead to smarter cities, improved healthcare, and more efficient industrial processes.</p>
</li>
<li>
<p><strong>Quantum Computing and AI</strong>: Quantum computing has the potential to revolutionise AI by providing unprecedented processing power. This could lead to breakthroughs in AI research, enabling the development of more advanced algorithms and applications. Quantum AI could solve complex problems that are currently beyond the reach of classical computers.</p>
</li>
<li>
<p><strong>Ethical AI and Governance</strong>: As AI becomes more pervasive, ethical considerations and governance will play a crucial role. Ensuring transparency, fairness, and accountability in AI systems will be essential. Governments and organisations will need to establish regulations and frameworks to address issues such as bias, privacy, and security.</p>
</li>
</ol>
<h3>Challenges and Considerations</h3>
<p>While the future of AI in IT looks promising, several challenges need to be addressed:</p>
<ol>
<li>
<p><strong>Data Privacy and Security</strong>: With the increasing use of AI, concerns about data privacy and security are growing. Protecting sensitive information and ensuring that AI systems are secure from cyber threats is paramount.</p>
</li>
<li>
<p><strong>Skill Shortages</strong>: The rapid advancement of AI technologies has created a demand for skilled professionals. Addressing the skill gap and providing adequate training and education will be critical to fully harness the potential of AI.</p>
</li>
<li>
<p><strong>Ethical Concerns</strong>: As AI systems become more autonomous, ethical concerns around decision-making, bias, and accountability will need to be carefully managed. Developing ethical guidelines and standards for AI development and deployment is essential.</p>
</li>
<li>
<p><strong>Integration with Legacy Systems</strong>: Integrating AI with existing IT infrastructure can be challenging. Ensuring compatibility and seamless integration with legacy systems will require careful planning and execution.</p>
</li>
</ol>
<h3>Conclusion</h3>
<p>The future of AI in IT is bright, with numerous opportunities for innovation and transformation. As AI technologies continue to evolve, they will reshape the IT landscape, making it more efficient, secure, and user-friendly. By staying abreast of the latest trends and addressing the associated challenges, organisations can unlock the full potential of AI and drive their IT strategies forward.</p>

The Future of Artificial Intelligence in IT: Trends and Predictions

<p>Enterprise technical support has always been a linchpin of successful business operations. As organisations serve increasingly diverse customer bases, the ability to offer support in multiple languages has become an essential part of providing a personalised and fully integrated service. In this way, multilingual talent is more than a technical resource, it represents a gateway to building connections that truly resonate with customers, and provides an unbeatable level of service in a wide variety of contexts.</p>
<h4>Multilingualism: A Strategic Advantage</h4>
<p>The importance of linguistic diversity in technical support lies in its ability to create understanding and trust. When a customer can explain their issue in their own language, the interaction becomes more fluid, and solutions are reached more efficiently. This is particularly valuable in high-stress scenarios, where miscommunication can lead to frustration on both sides.</p>
<p>This approach isn&rsquo;t limited to solving individual tickets. It strengthens relationships by aligning the support experience with cultural and linguistic expectations. In industries like SaaS, cloud services, and global retail, such alignment can significantly improve how customers perceive a business. Companies that offer multilingual support demonstrate an investment in connection, setting themselves apart in competitive markets.</p>
<h4>The Growing Demand for Multilingual Support</h4>
<p>The numbers back this up. The technology sector has seen a notable increase in recruitment for roles requiring multilingual expertise. This demand mirrors broader business trends, where international growth requires teams equipped to navigate varied linguistic and cultural contexts.</p>
<p>Consider industries like SaaS and e-commerce, where users often span dozens of countries. In these settings, offering native-language support isn&rsquo;t just about convenience&mdash;it impacts customer retention. Studies consistently show that users are more likely to remain loyal when their needs are met quickly and in their preferred language.</p>
<p>A study by <a href="https://www.intercom.com/blog/global-customer-support/#:~:text=According%20to%20our%20survey%20on,support%20in%20their%20native%20language.">Intercom</a> highlights the strong connection between language support and customer loyalty. It revealed that '70% of end users say they feel more loyal to companies that provide support in their native language.' This statistic underscores the tangible benefits of aligning support services with linguistic preferences, reinforcing the value of multilingual teams in enabling lasting customer relationships.</p>
<h4>Tangible Benefits of Multilingual Teams</h4>
<p>The advantages of multilingual technical support extend beyond customer satisfaction. For businesses, these teams translate into better retention rates, shorter ticket resolution times, and stronger market positioning.</p>
<p>Personalisation is key here. Customers are more inclined to trust a company that communicates directly, in both language and cultural understanding. Multilingual engineers can identify nuances that might be missed by generic approaches, addressing concerns in a way that feels tailored rather than transactional.</p>
<p>For companies entering new markets, linguistic diversity among support teams signals readiness and respect for regional differences. It&rsquo;s a practical step toward establishing credibility and securing a foothold in unfamiliar territories. From onboarding new users to resolving advanced technical issues, these teams make the customer experience more cohesive across geographies.</p>
<h4>What Makes a Multilingual Support Engineer?</h4>
<p>A proficient multilingual support engineer seamlessly blends linguistic fluency, technical expertise, and essential soft skills to effectively bridge diverse customers with complex technological systems. Proficiency in languages such as German, French, Mandarin, and Spanish is highly sought after, reflecting the expansive reach of global enterprises and the varied clientele they serve. However, linguistic fluency and technical acumen form only the foundation of this multifaceted role.</p>
<p>Empathy enables engineers to genuinely understand and share the feelings of customers, addressing not only technical issues but also the emotional experiences associated with them. This empathetic approach cultivates trust and reassurance, which are essential for customer satisfaction. Cultural awareness is crucial in navigating the subtleties of global communication, involving an understanding and respect for diverse cultural norms, values, and communication styles. For instance, in high-context cultures like Japan, indirect communication and formality are valued, necessitating a respectful and nuanced approach.</p>
<p>Conversely, in low-context cultures such as the United States, straightforward communication is often preferred. Recognising these differences allows support engineers to tailor their interactions appropriately, thereby enhancing the effectiveness of their communication. Patience is indispensable, especially when guiding customers through complex troubleshooting processes, as it helps alleviate customer frustration and contributes to a more positive support experience.</p>
<p>By integrating these soft skills with robust technical expertise, multilingual support engineers deliver solutions that are not only effective but also resonate on a personal level. This holistic approach transforms technical support from a mere transactional interaction into a personalised experience, building customer loyalty and trust. These attributes make a support interaction not just effective but also human, creating a sense of understanding that simply can&rsquo;t be automated.</p>
<h4>Challenges in Building Multilingual Teams</h4>
<p>Hiring for these roles presents its own challenges. The combination of technical ability and linguistic skill narrows the talent pool significantly, making recruitment a competitive process. For hiring managers, balancing these requirements often feels like an exercise in compromise.</p>
<p>One way to address this is by collaborating with specialised recruitment agencies. These firms can tap into networks of candidates with the right mix of skills, saving time and ensuring better matches. Another strategy involves creating pathways for internal development. Companies that invest in training their existing workforce to acquire additional language skills often see long-term benefits, both in employee loyalty and overall capability.</p>
<p>Retention also demands attention. Multilingual professionals are often in high demand, and businesses need to ensure they feel valued. Recognising their contributions, offering clear career progression, and providing ongoing training can help retain these essential team members.</p>
<h4>Technology&rsquo;s Role in Supporting Multilingualism</h4>
<p>While human interaction remains central, technology plays a growing role in multilingual technical support. AI-powered translation tools, for example, can assist in handling simpler queries or serve as a first layer of support. These tools reduce pressure on staff and allow human agents to focus on more complex cases. However, relying solely on automated solutions can lead to misunderstandings, especially in nuanced or high-stakes situations.</p>
<p>By integrating technology thoughtfully, businesses can enhance their multilingual capabilities without sacrificing the personal touch that makes interactions meaningful.</p>
<h4>Practical Steps for Hiring Managers</h4>
<p>For managers looking to build or enhance multilingual support teams, a structured approach can streamline the process:</p>
<ol>
<li><strong>Evaluate Current Strengths:</strong> Assess the linguistic and technical skills already present within the team. Identifying untapped potential can guide recruitment and training priorities.</li>
<li><strong>Define Needs Clearly: </strong>Be precise about the role&rsquo;s requirements. This clarity will attract candidates who align with the position and avoid mismatches.</li>
<li><strong>Leverage Specialised Recruitment:</strong> Partner with agencies that focus on multilingual roles to access a broader and more relevant candidate pool.</li>
<li><strong>Offer Training Opportunities:</strong> Providing language and technical upskilling for current employees can create a stronger, more loyal team over time.</li>
<li><strong>Balance Technology with Humanity: </strong>Use AI tools to complement, not replace, the personalised service customers expect.</li>
</ol>
<h4>Final Thoughts</h4>
<p>Multilingual talent in technical support is no longer an optional extra&mdash;it&rsquo;s a cornerstone of delivering effective, meaningful service in an increasingly diverse business environment. By prioritising connection and variety, companies can enhance their support offerings, strengthen customer loyalty, and position themselves for long-term success.</p>
<p>For hiring managers, the challenge lies in finding the right people and building systems that sustain their contributions. With thoughtful recruitment, ongoing development, and an openness to technological enhancements, organisations can meet this demand head-on and create teams ready to support the breadth of their customer base.</p>
<p>Ready to enhance your technical support with expert multilingual advice? Learn more about the benefits of linguistic diversity&mdash;or reach out to us at <a href="https://www.83zero.com/">83zero.</a></p>

Enterprise technical support has always been a linchpin of successful business operations. As organisations serve increasingly diverse customer bases, the ability to offer support in multiple languages has become an essential part of providing a personalised and fully integrated service.

The Need for Multilingual Talent in Enterprise Technical Support

<p>Cloud computing has revolutionised the IT industry, providing scalable, flexible, and cost-effective solutions for businesses of all sizes. The rise of cloud computing has transformed traditional IT infrastructure, enabling organisations to innovate faster and adapt to changing market demands. In this blog, we will explore the evolution of cloud computing, its benefits, and its impact on IT infrastructure.</p>
<h3>Introduction</h3>
<p>Cloud computing has become a cornerstone of modern IT infrastructure. By offering on-demand access to computing resources, storage, and applications over the internet, cloud computing has democratised access to technology. It allows businesses to scale their operations without the need for significant upfront investments in hardware and software. Let's delve into the history, benefits, and future prospects of cloud computing.</p>
<h3>The Evolution of Cloud Computing</h3>
<ol>
<li>
<p><strong>Early Days</strong>: The concept of cloud computing dates back to the 1960s when computer scientist John McCarthy envisioned a future where computing power could be delivered as a utility. However, it wasn't until the late 1990s and early 2000s that the technology began to take shape with the advent of virtualisation and the internet.</p>
</li>
<li>
<p><strong>The Emergence of Cloud Providers</strong>: The early 2000s saw the rise of major cloud service providers such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). These companies offered a range of cloud services, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).</p>
</li>
<li>
<p><strong>Mainstream Adoption</strong>: Over the past decade, cloud computing has gained widespread adoption across various industries. Businesses of all sizes, from startups to enterprises, have migrated their IT workloads to the cloud. The COVID-19 pandemic further accelerated this trend, as remote work and digital transformation became critical for business continuity.</p>
</li>
</ol>
<h3>Benefits of Cloud Computing</h3>
<ol>
<li>
<p><strong>Scalability</strong>: One of the primary advantages of cloud computing is scalability. Organisations can easily scale their computing resources up or down based on demand. This flexibility allows businesses to handle fluctuating workloads without the need for significant investments in physical infrastructure.</p>
</li>
<li>
<p><strong>Cost Savings</strong>: Cloud computing eliminates the need for large capital expenditures on hardware and software. Instead, businesses pay for the resources they use on a subscription basis. This pay-as-you-go model reduces operational costs and provides better cost predictability.</p>
</li>
<li>
<p><strong>Accessibility and Collaboration</strong>: Cloud-based services can be accessed from anywhere with an internet connection. This accessibility enhances collaboration among remote teams and enables businesses to operate globally. Cloud platforms also offer a range of collaboration tools and services, such as shared documents and communication platforms.</p>
</li>
<li>
<p><strong>Disaster Recovery and Business Continuity</strong>: Cloud computing provides robust disaster recovery and backup solutions. Data stored in the cloud is replicated across multiple locations, ensuring that it is protected against hardware failures and other disruptions. This enhances business continuity and minimises downtime.</p>
</li>
<li>
<p><strong>Innovation and Agility</strong>: Cloud platforms offer a wide range of tools and services that enable rapid innovation. Businesses can experiment with new technologies, develop and deploy applications faster, and respond to market changes more effectively. This agility is crucial in today's competitive landscape.</p>
</li>
</ol>
<h3>Impact on IT Infrastructure</h3>
<ol>
<li>
<p><strong>Shift to Virtualisation</strong>: Cloud computing has driven the adoption of virtualization technologies, which allow multiple virtual machines to run on a single physical server. This maximises resource utilisation and reduces the need for physical hardware.</p>
</li>
<li>
<p><strong>Hybrid and Multi-Cloud Strategies</strong>: Many organisations are adopting hybrid and multi-cloud strategies to leverage the benefits of both on-premises and cloud environments. Hybrid cloud solutions enable businesses to run sensitive workloads on-premises while taking advantage of the cloud for scalability and flexibility. Multi-cloud strategies involve using multiple cloud providers to avoid vendor lock-in and optimise costs.</p>
</li>
<li>
<p><strong>Serverless Computing</strong>: Serverless computing is an emerging trend that allows developers to build and deploy applications without managing the underlying infrastructure. In a serverless model, cloud providers automatically allocate resources as needed, allowing developers to focus on writing code. This simplifies the development process and reduces operational overhead.</p>
</li>
<li>
<p><strong>Edge Computing</strong>: Edge computing is gaining traction as a complement to cloud computing. It involves processing data closer to the source (e.g., IoT devices) rather than sending it to a central cloud server. This reduces latency and improves real-time data processing, making it ideal for applications such as autonomous vehicles and smart cities.</p>
</li>
<li>
<p><strong>Security and Compliance</strong>: As cloud adoption increases, so do concerns about security and compliance. Cloud providers invest heavily in security measures to protect customer data, but businesses must also implement best practices to safeguard their information. Compliance with industry regulations and standards is critical, especially for sectors such as healthcare and finance.</p>
</li>
</ol>
<h3>The Future of Cloud Computing</h3>
<ol>
<li>
<p><strong>AI and Machine Learning Integration</strong>: Cloud providers are increasingly offering AI and machine learning services that enable businesses to harness the power of data. These services include predictive analytics, natural language processing, and computer vision, empowering organisations to make data-driven decisions.</p>
</li>
<li>
<p><strong>5G and Cloud Computing</strong>: The rollout of 5G networks will enhance cloud computing capabilities by providing faster and more reliable connectivity. This will enable new use cases such as augmented reality, virtual reality, and IoT applications that require low latency and high bandwidth.</p>
</li>
<li>
<p><strong>Sustainability Initiatives</strong>: Cloud providers are focusing on sustainability and environmental responsibility. They are investing in renewable energy sources, optimising data centre efficiency, and developing green computing practices. This aligns with the growing emphasis on corporate social responsibility and environmental stewardship.</p>
</li>
<li>
<p><strong>Quantum Computing</strong>: Quantum computing has the potential to revolutionise cloud computing by solving complex problems that are currently infeasible with classical computers. Cloud providers are investing in quantum research and offering quantum computing services to explore new frontiers in technology.</p>
</li>
</ol>
<h3>Conclusion</h3>
<p>The rise of cloud computing has transformed the IT landscape, providing businesses with unprecedented opportunities for innovation and growth. As cloud technologies continue to evolve, they will play an increasingly central role in shaping the future of IT infrastructure. By embracing cloud computing, organisations can achieve greater scalability, cost efficiency, and agility, positioning themselves for success in a rapidly changing world.</p>
<p>&nbsp;</p>

The Rise of Cloud Computing: Transforming IT Infrastructure

<h1>About Us</h1>

<p>In 2013, David Eales and Martin Litherland partnered to set up 83zero in a bid to make tech recruitment more seamless and precise, matching the right candidates and clients every time. James Money and Jon Briginshaw joined soon after, completing the core team of experts with decades of knowledge, experience and an invaluable list of contacts. They've since added to their team, creating a robust company structure, including the launch of 83data, catering to specialist sectors across the industry.</p>

<h2>Leaders in <br>Tech Recruitment</h2>

<p>We're passionate about providing a work culture where people are treated as individuals and supported to achieve their goals. And we challenge the typical recruitment model because we know everyone has their own style. From our dress-down culture to our office ping-pong tournaments, we recognise the importance of individuality and a good work-life balance.</p>

<h2>Careers at</h2>

<h3>Embracing Individuality and Balance</h3>

<h3>Join our team to kick-start your recruitment career</h3>

<h1>Blogs</h1>

<h2>Specialisms</h2>

<h2>Trusted by the best</h2>

<p>83data</p>

<p>Connect with us online</p>

<h5 data-c2c-process="1">Reach out to us</h5>

<h4>Follow 83zero on</h4>

<p>Need to grow your team? Drop us your details and we&rsquo;ll reach out to you soon!</p>

<h4>Get in touch today</h4>

<h2>Securing top talent for our clients</h2>

<p>We work closely with our clients and share hard-earned knowledge and experience from across the technology sector. We manage the entire recruitment process, from defining job specifications and providing competitor analysis to building first-rate talent pools for interviews. <br><br>Over decades in the industry, we've developed an extensive and bespoke network of technical professionals, which we constantly refresh. And we look beyond 'active' job seekers to secure talent that flies below the radar of other recruiters. <br><br>We take a down-to-earth approach to recruitment based on trust and honesty. And our clients love working with us because we always deliver on time and within budget.</p>

<h3>Technical specialists who look <br>beyond the CV</h3>

<h1>Experts in <br><span class="gradient-text-primary">tech</span> and <span class="gradient-text-primary">digital</span> recruitment.</h1>

<p data-c2c-process="1">Find the best candidates while saving time and money</p>

<p data-c2c-process="1">Quickly fill skill gaps with the best talent while having business continuity</p>

<p data-c2c-process="1">Slash time spent recruiting whilst bolstering your team with the best talent</p>

<p data-c2c-process="1">Bespoke senior level &ldquo;assignment based&rdquo; retained search for key strategic hires</p>

<h4 data-c2c-process="1">Contingent</h4>

<h4 data-c2c-process="1">Contract</h4>

<h4 data-c2c-process="1">RPO &amp; MSP</h4>

<h4 data-c2c-process="1">Retained</h4>

<p>We work harder and smarter to create the perfect match between candidate and client.</p>
<p>Our experience, expertise, and personal approach ensure long-lasting partnerships and a deep pool of contacts, providing the best talent and roles.</p>

<h2>Roles filled and <br>ambitions matched</h2>

<p>Whether you&rsquo;re a candidate or client, or are looking to join our team, we&rsquo;d love to hear from you.</p>

<p>Get in touch today</p>

<h1>Experts in <br><span class="gradient-text-secondary">data</span> and <span class="gradient-text-secondary">AI</span> recruitment.</h1>

<p>Our client and candidate network has been built over 20 years and continues to go from strength to strength.</p>
<p>This network, combined with our specialist skills, positions us perfectly to match the best talent and opportunities.</p>
<p>We are all about data, and our services cover an array of data and technology roles.</p>

<h3 class="p1">Experts in Data Recruitment</h3>

<h1>Your job search starts here</h1>

<p>We connect top talent like you with exciting opportunities across the tech sector. We don't just find jobs, we build careers. With decades of industry experience, we’ll understand your unique skillset and career goals and match them with the right teams. <br><br>We have all the latest roles in IT and technology, and we've helped countless professionals achieve their ambitions.</p>

<h2>Launch your next <br>career move</h2>

<p>Upload your CV here or call us on, and we'll work hard to find a job matching your skills and ambitions.</p>

<h4>Find the jobs before they go live</h4>

<h2>Latest Jobs</h2>

<p data-c2c-process="1">Our team of experts are on hand to support your specific recruitment needs.</p>

<h2 data-c2c-process="1">Meet the Team</h2>

<p data-c2c-process="1">When we&rsquo;re not matching the best candidates and clients, we&rsquo;re talking about it. Read our latest news and insights below.</p>

<h2 data-c2c-process="1">News and Insights</h2>

<p>Want to know more? Drop us your details and we&rsquo;ll reach out to you soon!</p>

<h4>Speak to our specialist teams</h4>

<h1>Our Services</h1>

<p>Our dedicated contingent recruitment team will find the best permanent candidates while saving time and money. There&rsquo;s no exclusivity policy, and we do all the groundwork for you, going through the all-important CVs and providing crucial interview feedback. We have 100% confidence in our candidates. So, we only charge when we find the right person for the job.&nbsp;</p>

<h3>Contingent Recruitment</h3>

<p>We&rsquo;ll quickly fill skill gaps with the best talent while providing business continuity. We understand the need for speed in hiring for time-critical projects and to help with surges in demand and staff shortages. So, we have highly skilled and dependable contractors ready to go at a moment's notice.</p>

<h3>Contract</h3>

<p><strong>Recruitment Process Outsourcing</strong> <br><br>Our RPO team will handle your recruitment process, from candidate sourcing and screening to onboarding, with complete end-to-end recruitment solutions. We can embed ourselves in your HR and talent teams and company culture to ensure your candidates and team are a perfect match.</p>

<p><strong>Managed Service Programmes</strong> <br><br>Our MSPs offer end-to-end recruitment solutions focusing on contingent workers, including temps, consultants, contractors, freelancers, Statement of Works (SoW), and other non-permanent staff. We&rsquo;ll manage this workforce and make efficiencies to cut costs while remaining compliant and true to your brand culture.</p>

<h3>RPO &amp; MSP</h3>

<p>We're agile, professional and quick to respond, with a personal and valued approach to our IT clients and candidates, which nurtures long-term relationships.&nbsp; <br><br>We embrace the latest technology, tools, techniques and talent pools to get results. And we've successfully recruited high numbers of technology staff on contract, interim and permanent, from fresh-faced graduates to seasoned CTOs and everything in between.&nbsp; <br><br>We&rsquo;ve partnered with US and European start-ups, supporting their growth from two-person bands to world-renowned brands.</p>

<h3>Retained</h3>

<h2 data-c2c-process="1">Our Services</h2>

<h1>Specialisms</h1>

<p>We specialise in several tech sectors, providing high-quality recruitment services for candidates and clients, including Software &amp; Technology, Software Vendors &amp; Professionals, Consultancies and RPOs and MSPs.</p>

<h3>Tech and Digital Recruitment <br>Specialists</h3>

<h2>Our Specialisms</h2>

<p>We strive to exceed expectations and ensure every candidate and client is a good fit before interview. Our decades of success filling roles speak for itself.</p>

<p>We've built an amazing rapport with candidates and clients from across the tech industry, through our approachable manner and decades of collaboration.</p>

<p>We're constantly adapting to the requirements of the evolving tech industry, using the latest technology to search for new talentand opportunities.</p>

<p>We know the best talent and tech roles from across the industry, which helps us to match the ambitions of our candidates and clients.</p>

<h3>Our Values</h3>

<p>Success</p>

<p>Collaboration</p>

<p>Innovation</p>

<p>Quality</p>

<h1>Salary Guides</h1>

<h3>Data</h3>

<h3>Tech</h3>

<h2>What they say about us</h2>

<p><ul><li>Partners with other solution architects to assess solution alignment to the overall architectural blueprint - and drive proposal writing, solution direction, pricing and costing</li><li>Working on Microsoft Azure PaaS and IaaS, specifically: App Services, Azure SQL Database, SQL Server, Storage, Synapse Analytics, Purview, Databricks, Azure data Factory, Azure data lake. Understand which Azure data focused components to use for which purpose</li></ul></p><p><strong>Job Title: Microsoft Azure Data Solution Architect Role</strong></p><p>Salary: £80,000 - £100,000 plus benefits, perks, healthcare options and bonus!</p><p>Location: Hybrid (Office, Client Sites, and Remote)</p><p>Client: Global IT Consultancy</p><p><strong>About the Role:</strong></p><p>We are looking for a Microsoft Azure Data Solution Architect to join a dynamic team. Cloud Data Platforms is the home of the Data Engineers, Platform Engineers, Solutions Architects and Business Analysts who are focused on driving our customers digital and data transformation journey using the modern cloud platforms. We specialise on using the latest frameworks, reference architectures and technologies using AWS, Azure and GCP</p><p>As a senior architect, you'll work with a wide range of colleagues from emerging talent to seasoned specialists. With clients across multiple industries (Retail, Utilities, Manufacturing, Transport, and Health), you'll encounter diverse challenges, ensuring continuous growth and development throughout your career.</p><p><strong>Your Role</strong></p><p>We are looking for strong Azure Solution Architects who are passionate and focused on data solutions and Microsoft technology and who ideally have skills in many of the following areas:</p><ul><li>Partners with other solution architects to assess solution alignment to the overall architectural blueprint - and drive proposal writing, solution direction, pricing and costing</li><li>Owns Solution Development as liaison between Sales and Delivery teams. Serve as technical liaison between Sales team, Clients, Delivery &amp; support teams up to and including Contract negotiations</li><li>Have experience of designing architecture for data focused Microsoft Azure projects, Cooperate with sales team to formulate / execute a sales strategy to exceed revenue objectives</li><li>Working on Microsoft Azure PaaS and IaaS, specifically: App Services, Azure SQL Database, SQL Server, Storage, Synapse Analytics, Purview, Databricks, Azure data Factory, Azure data lake. Understand which Azure data focused components to use for which purpose</li></ul><p><strong>Your Skills and Experience</strong></p><p>Our projects are varied, sometimes you may be asked to help define a client's data visualisation transformation roadmap, other times you may be rolling your sleeves up and creating an innovative data platform, for a complex business problem or even assisting in responding to client bid responses.</p><ul><li>Knowledge of other Cloud Platforms such as AWS and GCP</li><li>Knowledge of automation tooling such as Azure DevOps to facilitate CI/CD approaches to IaC</li><li>Knowledge of IaaS implementation, Availability sets, Azure Networking concepts, Express Route, DNS, Load Balancing</li><li>Strong skills in areas such as Docker, Kubernetes, IaaS, PaaS, SaaS to name a few</li></ul><p><strong>Why Join Us?</strong></p><p>If you are passionate about Azure, Data Architecture, and making a positive social impact through technology, this is the perfect opportunity for you!</p><p>Apply now to join a team shaping the future of technology.</p><p><strong> | 07441 920 857</strong></p>

Microsoft Azure Data Solution Architect Role

<p style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;">Job Title:</p><p style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;">Senior AI Transformation Leader</p><p style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;"> </p><p style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;">Location:</p><p style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;">London Remote / Flexible, with occasional travel as needed</p><p style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;"> </p><p style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;">Salary:</p><p style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;">Starting from £170,000 and upwards, depending on experience and suitability.</p><p style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;"> </p><p style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;">About the Role:</p><p style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;"> </p><p style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;">Our client, a leading strategy and innovation consulting firm, is seeking a Senior AI Transformation Leader to spearhead the growth and development of their AI Transformation practice. This role is ideal for a dynamic professional with elite consultancy experience (e.g., QuantumBlack by McKinsey, Bain &amp; Company, BCG X) who can build and scale the practice by acquiring new clients, leveraging their existing network, and driving measurable value.</p><p style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;"> </p><p style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;">This position is focused on creating and expanding a new client base, utilising a robust network of contacts to establish the practice's reputation, deliver innovative AI-driven solutions, and enhance its market presence.</p><p style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;"> </p><p style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;"> </p><p style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;">Key Responsibilities:</p><ul style="margin: 0px; padding-left: 40px;"><li style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;">Building the Practice: Establish and grow the AI Transformation practice by acquiring new clients, leveraging an existing network, and developing innovative capabilities that differentiate the practice.</li><li style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;">AI Strategy Development: Design and execute advanced AI strategies tailored to solve complex client challenges and unlock growth opportunities.</li><li style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;">Business Development: Identify, pitch, and secure high-value new logos, driving the practice's growth and market presence in the AI space.</li><li style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;">Client Success Delivery: Lead multi-disciplinary teams to deliver impactful AI initiatives, ensuring alignment with client objectives and achieving measurable results.</li><li style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;">Executive Collaboration: Partner with C-suite executives to align AI strategies with organisational goals, ensuring buy-in and advocacy for AI initiatives.</li><li style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;">Thought Leadership: Position the practice as a leader in the AI domain through industry engagement, publications, and advocacy for responsible AI practices.</li><li style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;">Capability Development: Recruit, mentor, and build a high-performing team within the AI practice, fostering innovation and operational excellence.</li></ul><p style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;"> </p><p style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;">Required Experience and Skills:</p><ul style="margin: 0px; padding-left: 40px;"><li style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;">Elite Consultancy Experience: Background with top-tier consulting firms (e.g., QuantumBlack, Bain, BCG X) with a focus on delivering transformative AI strategies.</li><li style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;">Established Network: A strong black book of contacts within relevant industries, with the ability to leverage relationships to generate new business and build the practice's reach.</li><li style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;">Practice Building: Proven ability to establish and scale a practice or team, including acquiring new clients and developing innovative service offerings.</li><li style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;">Business Development Expertise: Demonstrable success in securing high-value clients and creating lasting relationships in the AI or digital transformation space.</li><li style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;">Strategic Leadership: Expertise in defining and executing AI strategies that deliver significant business outcomes.</li><li style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;">C-suite Engagement: Experience working with senior executives to drive alignment and communicate the value of AI initiatives.</li><li style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;">AI and Machine Learning Expertise: Strong understanding of AI models, frameworks, and analytics, with the ability to bridge technical and business perspectives.</li><li style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;">Education: Advanced degree in AI, Data Science, Computer Science, Business, or a related field.</li></ul><p style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;"> </p><p style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;">Why Join?</p><p style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;">This is a rare opportunity to lead and shape an AI practice from the ground up, leveraging your expertise and network to create meaningful impact. If you thrive on building relationships, delivering results, and driving innovation, we encourage you to explore this role further.</p><p style="line-height: 1.3; font-family: Calibri; font-size: 16px; color: #000000; margin: 0px;"> </p>

Head AI Transformation Lead

<h6>Data Science &amp; AI</h6>
<p>The growing need for data-driven solutions drives the demand for data professionals, such as data scientists, analysts, and engineers.&nbsp;And new talent is needed for automated technologies like artificial intelligence and machine learning to turn data into actionable insights.</p>
<h6>Roles</h6>
<ul>
<li>AI Research Scientist</li>
<li>AI Software Developer</li>
<li>Senior AI Engineer</li>
<li>AI Engineer</li>
<li>AI Research Scientist</li>
<li>Machine Learning Engineer</li>
<li>Deep Learning Engineer</li>
<li>NLP (Natural Language Processing)</li>
<li>Engineer</li>
<li>Data Scientist</li>
<li>Senior Data Scientist</li>
<li>Principal Data Analyst</li>
<li>Data Analyst</li>
<li>Senior Data Analyst</li>
</ul>
<h6>83data&rsquo;s Expertise</h6>
<p>We have an unparalleled record of recruiting for data science and analyst positions, including leadership roles - specialising in Machine Learning (ML), NLP, Computer Vision, and other subsets of Artificial Intelligence. For further information contact Kiera Rance at <a class="linkified" href="mailto:Kiera.rance@83data.com">Kiera.rance@83data.com</a> or +44 7441 920856.</p>

<p>We have an unparalleled record of recruiting for data science and analyst positions, including leadership roles - specialising in Machine Learning (ML), NLP, Computer Vision, and other subsets of Artificial Intelligence.</p>

<h6>Big Data</h6>
<p>In today's data-driven world, the ability to extract meaningful insights from large data sets is crucial for businesses across all industries. Big Data provides invaluable patterns and trends that drive decision-making, innovation, and efficiency. As companies continue to recognise the power of data, the demand for skilled professionals in this field has surged, making it one of the most sought-after areas in computer science. Big Data provides invaluable patterns from large data sets with countless uses across various industries. So, there's plenty of demand for people specialising in this area of computer science.<br>&nbsp;</p>
<h6 dir="ltr">Job Roles Include:</h6>
<ul>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Big Data Engineer</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Big Data Architect</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Data Analyst</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Data Scientist</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Data Engineer</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Machine Learning Engineer</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Data Visualization Specialist</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Hadoop Developer</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Spark Developer</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Data Operations Engineer</p>
</li>
</ul>
<h6 dir="ltr">83data Expertise</h6>
<p>We have years of experience and connections recruiting for data science and analyst positions, including leadership roles - specialising in Machine Learning (ML), NLP, Computer Vision, and other subsets of Artificial Intelligence. For further information contact David at&nbsp;<a href="mailto:David.eales@83zero.com">David.eales@83zero.com</a> or&nbsp;+44 (0)7717 173062</p>
<p>&nbsp;</p>

<p>In today's data-driven world, the ability to extract meaningful insights from large data sets is crucial for businesses across all industries.&nbsp;</p>

<h6>RPA</h6>
<p>As businesses strive for greater efficiency and cost reduction, Robotic Process Automation (RPA) has emerged as a game-changing technology. By automating repetitive and mundane tasks, RPA software significantly reduces the need for manual intervention, allowing companies to streamline operations and allocate resources more effectively. This technology is becoming increasingly valuable across various industries, leading to a growing demand for skilled professionals in this field. RPA software is becoming increasingly valuable in the modern world as it replaces the need for many mundane and repetitive human roles, reducing budgets across various industries.</p>
<h6>Job Roles:</h6>
<ul>
<li>RPA Developer</li>
<li>RPA Consultant</li>
<li>RPA Solution Architect</li>
<li>RPA Business Analyst</li>
<li>RPA Project Manager</li>
<li>RPA Support Engineer</li>
<li>RPA Operations Manager</li>
<li>RPA Infrastructure Engineer</li>
<li>RPA Process Analyst</li>
</ul>
<h6>83data Expertise</h6>
<p>We have years of connections and experience recruiting for data science and Robotic Process Automation, developing our knowledge and expertise in this area as the field evolves. For more information and support, contact David Eales +44 (0) 7717 173062 or email&nbsp; <a class="linkified" href="mailto:David.eales@83zero.com">David.eales@83zero.com.</a></p>

<p>As businesses strive for greater efficiency and cost reduction, Robotic Process Automation (RPA) has emerged as a game-changing technology.</p>

<h6>Insight &amp; Visualisation</h6>
<p dir="ltr">In today's data-centric world, the ability to transform raw data into actionable insights is essential for organisations across all industries. Data insight and visualisation tools provide decision-makers with complex data translated into visual elements such as charts, graphs, and maps, making it easier to understand trends, patterns, and relationships. This capability not only enhances decision-making but also drives innovation and efficiency. As a result, the demand for skilled professionals in data insight and visualisation is immense and continually growing.</p>
<h6 dir="ltr"><strong>Job Roles Include:</strong></h6>
<ul>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Data Visualisation Specialist</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Business Intelligence (BI) Analyst</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">BI Developer</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Data Analyst</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Data Scientist</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Data Visualisation Engineer</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Dashboard Developer</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Power BI Developer</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Insight Analyst</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Reporting Analyst</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Analytics Consultant</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Visualisation Architect</p>
</li>
</ul>
<h6>83data&rsquo;s expertise</h6>
<p>We connect top talent with a wide range of businesses, from dynamic AI start-ups to some of the world's largest consultancies. For more information and support, contact David Eales on&nbsp;+44 (0) 7717 173062 or <span class="s1"><a href="mailto:David.eales@83zero.com"><span class="s2">David.eales@83zero.com</span></a></span></p>
<p>&nbsp;</p>

<p dir="ltr">In today's data-centric world, the ability to transform raw data into actionable insights is essential for organisations across all industries.&nbsp;</p>

<h6 dir="ltr">Data Engineering &amp; Architecture</h6>
<p dir="ltr">As businesses increasingly rely on data to inform decisions and drive growth, the role of data engineering and architecture has become crucial. These systems are responsible for the collection, storage, and analysis of raw data, ensuring it is accessible, reliable, and efficiently processed. Consequently, there is a high demand for data engineering and architecture experts across various industries, as organisations seek to harness the power of data to drive innovation and strategic initiatives.</p>
<h6 dir="ltr">Job Roles Include:</h6>
<ul>
<li dir="ltr">Data Engineer</li>
<li dir="ltr">Senior Data Engineer</li>
<li dir="ltr">Data Architect</li>
<li dir="ltr">Senior Data Architect</li>
<li dir="ltr">Big Data Engineer</li>
<li dir="ltr">Data Warehouse Engineer</li>
<li dir="ltr">Data Platform Engineer</li>
<li dir="ltr">Data Integration Engineer ETL (Extract, Transform, Load)</li>
<li dir="ltr">Developer Cloud</li>
<li dir="ltr">Data Engineer</li>
<li dir="ltr">Data Infrastructure Engineer</li>
<li dir="ltr">Data Pipeline Engineer</li>
<li dir="ltr">Data Quality Engineer</li>
<li dir="ltr">Data Governance Specialist</li>
<li dir="ltr">Data Operations (DataOps) Engineer</li>
</ul>
<h6 dir="ltr">83data&rsquo;s Expertise&nbsp;</h6>
<p dir="ltr">We're passionate about connecting clients with highly skilled data engineers and cloud computing professionals. Our dedicated data recruitment team leverages deep industry knowledge and extensive networks to create a competent and skilled data team tailored to your company's needs. Whether you require specialists in data architecture, big data technologies, or cloud-based solutions, we are committed to finding the perfect candidates to drive your data initiatives forward. Sam Stark&nbsp;<a class="linkified" href="mailto:Sam.stark@83zero.com">Sam.stark@83zero.com</a> +44 7441 920862</p>

<p>As businesses increasingly rely on data to inform decisions and drive growth, the role of data engineering and architecture has become crucial.</p>

<h6><span style="color: #e67e23;">Agile</span></h6>
<p>In today's fast-paced digital environment, Agile methodologies have become essential for organisations seeking to improve their adaptability, efficiency, and collaboration. The demand for Agile talent spans across web, desktop, and mobile applications in organisations of all shapes and sizes, driving the need for skilled professionals who can lead and implement Agile practices effectively.</p>
<h6><span style="color: #e67e23;">Roles include:&nbsp;</span></h6>
<ul>
<li dir="ltr">Project &amp; Programme Managers</li>
<li dir="ltr">Scrum Masters</li>
<li dir="ltr">Business Analysts</li>
<li dir="ltr">QA Engineers</li>
</ul>
<h6><span style="color: #e67e23;">83zero&rsquo;s Expertise</span></h6>
<p>We recruit the best Agile talent in the UK and Europe. Whether you are looking for an agile coach or evangelist to change the 'mindset' or technically focussed SCRUM delivery teams, we can support all your contract and permanent needs.<br>&nbsp;<br>We've developed a unique candidate attraction strategy that enables our consultants to track and maintain relationships with the leading developers in the UK, recruiting from the passive and active markets. For more information and support contact <a href="mailto:Jordan.baldwin@83zero.com">Jordan.baldwin@83zero.com</a> or +44 (0)7441 920854.</p>
<p>&nbsp;</p>

<p>In today's fast-paced digital environment, Agile methodologies have become essential for organisations seeking to improve their adaptability, efficiency, and collaboration.</p>

<p>In an era where cloud technology is pivotal to business operations, the demand for skilled professionals to manage and optimise cloud infrastructure is at an all-time high. These experts are essential for maintaining hardware and software resources across a network of global data centres and IT infrastructure components like servers, storage devices, and networking equipment. Their expertise ensures seamless performance, robust security, and efficient management of cloud services, which are critical for the success of modern enterprises.</p>
<p>The cloud requires skilled professionals to maintain hardware and software resources across a network of global data centres and IT infrastructure components like servers, storage devices, and networking equipment.</p>
<h6><span style="color: #e67e23;"><strong>Job Roles Include:</strong></span></h6>
<ul>
<li>Enterprise Technical</li>
<li>Support Engineering</li>
<li>Application Technical Support</li>
<li>1st, 2nd, 3rd Line</li>
<li>IT Support</li>
<li>IT Infrastructure Engineering</li>
<li>Network &amp; Security Engineering</li>
<li>Consulting and Solutions Architecture</li>
<li>IT Cloud &amp; Infrastructure</li>
<li>Consulting</li>
<li>Solutions Architecture</li>
</ul>
<h6><span style="color: #e67e23;"><strong>83zero's Expertise</strong></span></h6>
<p>At 83zero, we specialise in recruiting DevOps and Cloud professionals for global IT teams, leveraging our extensive experience and deep expertise in platforms such as Azure, AWS, GCP, Terraform, Kubernetes, and Jenkins. We understand the critical role these professionals play in building and maintaining cloud infrastructure, automating workflows, and ensuring continuous delivery of applications. Whether you're looking for permanent hires or contract experts, our dedicated team connects you with top talent across various industries, ensuring your IT operations are optimised for success.</p>
<p>For further information contact James Money on&nbsp;<strong>+44 (0) 7948 282298 or email </strong><span class="s1"><a href="mailto:James.money@83zero.com"><span class="s2"><strong>James.money@83zero.com</strong></span></a></span></p>

<p>In the evolving world of IT, DevOps and Cloud Engineering are at the forefront of driving innovation, efficiency, and scalability.</p>

<h6><span style="color: #e67e23;">Cyber Security</span></h6>
<p>Cybersecurity employs a wide range of IT specialists to apply processes, controls and technologies to protect data, programmes, devices, systems and networks from attacks.</p>
<h6><span style="color: #e67e23;">Roles</span></h6>
<ul>
<li>CISO</li>
<li>DevSecOps</li>
<li>Security Engineering</li>
<li>Application Security</li>
<li>SOC/Threat Analysts</li>
<li>Penetration Testers</li>
<li>Malware</li>
<li>Security Architect</li>
<li>Product Security Engineer</li>
<li>Vulnerability Manager</li>
<li>DevSecOps Engineer</li>
</ul>
<p>For further information contact James Money on&nbsp;<strong>+44 (0) 7948 282298 or email&nbsp;</strong><span class="s1"><a href="mailto:James.money@83zero.com"><span class="s2"><strong>James.money@83zero.com</strong></span></a></span></p>

<p>83zero has a proven track record of delivering tailored Cybersecurity talent solutions to help organisations implement security strategies from the ground up.</p>

<h6><span style="color: #e67e23;">IT Infrastructure, Network, and Support</span></h6>
<p>In an era where cloud technology is pivotal to business operations, the demand for skilled professionals to manage and optimise cloud infrastructure is at an all-time high. These experts are essential for maintaining hardware and software resources across a network of global data centres and IT infrastructure components like servers, storage devices, and networking equipment. Their expertise ensures seamless performance, robust security, and efficient management of cloud services, which are critical for the success of modern enterprises.</p>
<p>The cloud requires skilled professionals to maintain hardware and software resources across a network of global data centres and IT infrastructure components like servers, storage devices, and networking equipment.</p>
<h6><span style="color: #e67e23;"><strong>Job Roles Include:</strong></span></h6>
<ul>
<li>Enterprise Technical Support</li>
<li>Engineering Application</li>
<li>Technical Support</li>
<li>1st, 2nd, 3rd Line</li>
<li>IT Support</li>
<li>IT Infrastructure Engineering</li>
<li>Network &amp; Security Engineering</li>
<li>Consulting and Solutions Architecture</li>
<li>IT Cloud &amp; Infrastructure</li>
<li>Consulting and Solutions Architecture</li>
</ul>
<h6><span style="color: #e67e23;"><strong>83zero's Expertise</strong></span></h6>
<p>83zero is a Cloud Infrastructure, Network &amp; Support recruitment leader, delivering consultancy and a diverse range of tech experts across the sector. For more information and support, contact Jon Briginshaw +44 (0)7441 920855 or email <a class="linkified" href="mailto:Jon.briginshaw@83zero.com">Jon.briginshaw@83zero.com</a></p>

<p>In today's fast-paced digital landscape, the stability and efficiency of IT infrastructure and networks are crucial to the success of any organisation. IT Infrastructure, Network, and Support professionals play a vital role in maintaining the hardware, software, and network systems that businesses rely on for smooth operations and effective communication.</p>

<h6><span style="color: #e67e23;">Microsoft</span></h6>
<p>As businesses increasingly rely on advanced technologies to drive efficiency and innovation, the need for specialised talent within the Microsoft ecosystem has grown exponentially. Companies require experts who can navigate and optimise the full range of Microsoft solutions, ensuring seamless integration and maximising the value of their technology investments. The Microsoft ecosystem requires diverse talent from across the tech sector.</p>
<h6><span style="color: #e67e23;"><strong>Roles Include:</strong></span></h6>
<ul>
<li>M365 Consultants &amp; Architects</li>
<li>Azure Consultants &amp; Architects</li>
<li>Power Platform Consultants &amp; Architects</li>
<li>D365 Consultants &amp; Architects (Functional &amp; Technical)</li>
</ul>
<h6><span style="color: #e67e23;">83zero's Expertise</span></h6>
<p>We've served as the primary Microsoft resource partner for several global transformation initiatives, contributing to some of the largest O365/M365 deployments worldwide - encompassing approximately 100K seats.</p>
<p>We provide specialist solutions built for end-users and Microsoft partners, with an outstanding track record across various industries and sectors. For more information and support, call 01628 560 560 or email <a href="mailto:info@83zero.com">info@83zero.com</a>.&nbsp;</p>
<p><br><br></p>

<p>As businesses increasingly rely on advanced technologies to drive efficiency and innovation, the need for specialised talent within the Microsoft ecosystem has grown exponentially.</p>

<h6><span style="color: #e67e23;">Project &amp; Programme Management</span></h6>
<p>Project &amp; Programme Management Supported by the right talent, project and programme management can help organisations achieve operational objectives and business-as-usual activities to achieve beneficial change. Effective management ensures that projects are delivered on time, within scope, and on budget, ultimately driving success and growth for the organisation.</p>
<h6><span style="color: #e67e23;">Job Roles:</span></h6>
<ul>
<li>Project Managers</li>
<li>Programme Managers</li>
<li>Business Analysts</li>
<li>Change Managers</li>
<li>Change Analysts</li>
</ul>
<h6><span style="color: #e67e23;">83zero's Expertise</span></h6>
<p>We offer interim senior consultants/specialists we know and trust because of their proven ability to lead and transform businesses. Transformation is a complex recruitment area and a market specialism, and we pride ourselves on our ability to deliver independent consultants - who have skills and experience comparable to "Big 5" Consultants - at a very competitive price. Our dedicated team understands the nuances of the industry and the specific requirements of each role. We leverage our extensive network and in-depth market knowledge to identify and secure the best talent, ensuring a perfect match for your organisational needs. Whether it's for short-term projects or long-term strategic goals, we provide tailored solutions that drive excellence and innovation.</p>
<p>We also have extensive experience partnering with clients and providing the best permanent talent for Project and Programme Management. For more information and support, call Jordan Baldwin +44 (0)7441 920854 or email&nbsp;<a class="linkified" href="mailto:Jordan.baldwin@83zero.com">Jordan.baldwin@83zero.com</a></p>

<p>Supported by the right talent, project and programme management can help organisations achieve operational objectives and business-as-usual activities to achieve beneficial change.&nbsp;</p>

<h6><span style="color: #e67e23;">Senior Appointments</span></h6>
<p>Senior leaders are essential for achieving long-term organisational success. Appointing the right people is crucial, as they set the strategic direction, inspire teams, and drive growth and innovation. Effective senior leadership can transform an organisation, fostering a culture of excellence, agility, and resilience in an ever-changing business landscape. Finding and securing top-tier senior leaders requires a deep understanding of the industry, an extensive network, and a strategic approach to recruitment. At 83zero, we specialise in identifying and attracting the best talent for your senior leadership roles, ensuring your organisation is well-equipped to meet its goals and overcome challenges.</p>
<h6><span style="color: #e67e23;"><strong>Job Roles Include:</strong></span></h6>
<ul>
<li>Chief Technology Officer (CTO)</li>
<li>Chief Information Officer (CIO)</li>
<li>Chief Data Officer (CDO)</li>
<li>Chief Information Security Officer (CISO)</li>
<li>Chief Product Officer (CPO)</li>
<li>Vice President of Engineering</li>
<li>Vice President of Product</li>
<li>Vice President of Information Technology</li>
<li>Vice President of Data Science</li>
<li>Vice President of Cybersecurity</li>
<li>Head of Engineering</li>
<li>Head of Technology</li>
</ul>
<h6><span style="color: #e67e23;">83zero's Expertise</span></h6>
<p>We have decades of connections and experience attracting active and passive job seekers who can take your business to the next level. Our expertise in senior leadership recruitment ensures that we understand the unique requirements of these critical roles and can deliver candidates who are not only highly skilled but also culturally aligned with your organisation. By leveraging our extensive network and deep industry knowledge, we help you find leaders who can drive strategic initiatives, foster innovation, and lead your organisation to success.</p>
<p>For more information and support, call 01628 560560 or email info@83zero.com.</p>

<p>Senior leaders are essential for achieving long-term organisational success. Appointing the right people is crucial, as they set the strategic direction, inspire teams, and drive growth and innovation. Effective senior leadership can transform an organisation, fostering a culture of excellence, agility, and resilience in an ever-changing business landscape.</p>

<h6><span style="color: #e67e23;">Software Engineering</span></h6>
<p dir="ltr">In today's digital landscape, having access to specialist tech talent is more important than ever. As technology continues to evolve, businesses need skilled professionals who can not only build and maintain robust IT systems but also drive innovation and efficiency. The demand for Development &amp; Software experts has never been higher, as companies strive to stay competitive and meet the ever-growing expectations of their customers.</p>
<p dir="ltr">Having specialist tech talent to build code is crucial to creating robust IT systems. And there is a high demand for Development &amp; Software experts in this field.</p>
<h6 dir="ltr"><span style="color: #e67e23;">Roles Include:</span></h6>
<ul>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Software Developers</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Frontend Developers</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Backend Developers</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Full Stack Developers</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">DevOps Engineers</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">QA/Test Engineers</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Software Architects</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Mobile App Developers</p>
</li>
</ul>
<h6 dir="ltr"><span style="color: #e67e23;">83zero's Expertise</span></h6>
<p dir="ltr">83zero partners with organisations looking for top tech talent, from pioneering start-ups to major household brands. And we support your entire software development lifecycle, from initial design and development to testing, maintenance and beyond.</p>
<p>For more information and support, contact Ollie White +44 (0)7441 920859 or email Ollie.white@83zero.com</p>

<p>Having specialist tech talent to build code is crucial to creating robust IT systems. And there is a high demand for Development &amp; Software experts in this field.</p>

<p dir="ltr">With 25 years in Technology and Data recruitment, David Eales has progressed from a trainee resourcer to leading a major contract practice at one of Europe&rsquo;s largest IT recruitment firms. He later helped a boutique recruitment company expand its contract division, which inspired him to co-found 83zero. Today, 83zero stands as one of Europe&rsquo;s leading Tech and Data recruitment partners.</p>
<p dir="ltr">At 83zero, David oversees recruitment strategy, front-of-house operations, and internal culture. He consults on recruitment best practices and works closely with delivery teams to tailor solutions that meet clients' needs.</p>
<p dir="ltr"><strong>Specialisms:</strong></p>
<ul>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Data Science, Machine Learning, AI</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Data Architecture &amp; Engineering</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Data Visualisation</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Agile</p>
</li>
</ul>
<p dir="ltr"><strong>Skills:</strong></p>
<ul>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Expertise in sourcing top Tech and Data talent</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Deep understanding of client and candidate needs for aligned ambitions</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Identifying client pain points to craft tailored recruitment strategies</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Personalised approach to create exceptional and unique recruitment journeys</p>
</li>
</ul>
<p>&nbsp;</p>

David Eales

Founder and Director

<p dir="ltr">Kiera is a dynamic 360 Recruitment Consultant with over 2 years of experience specialising in Data and Tech Recruitment. She excels in supporting businesses in building high-performing teams across Data Science, Data Analytics, AI, and Machine Learning. Kiera has a proven track record of finding top talent, from entry-level graduates to Chief-level appointments, with expertise in Python, PySpark, Cloud technologies, MLOps, and SQL.</p>
<p dir="ltr"><strong>Specialisms/Roles:</strong></p>
<ul>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Data Science</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Data Analytics</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">AI</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Machine Learning</p>
</li>
</ul>
<p dir="ltr"><strong>Skills:</strong></p>
<ul>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Team Building: Expertise in recruiting for Data Science, Data Analytics, AI, and Machine Learning roles</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Talent Acquisition: Sourcing and placing top talent with skills in Python, PySpark, Cloud technologies, MLOps, and SQL</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Recruitment: Effective in managing the full recruitment cycle from graduate to senior executive levels</p>
</li>
</ul>

Kiera Rance

Data Science, ML & AI Consultant

<p dir="ltr">Sam Stark brings 8 years of sales and business development experience to the recruitment field, where he now focuses on the Data, AI, and Analytics sectors. His strong relationship-building skills and deep understanding of client needs allow him to deliver tailored recruitment solutions, particularly for mid to C-suite level roles. Sam's expertise lies in upscaling teams and providing valuable market insights, ensuring businesses find the right talent to drive success.</p>
<p dir="ltr"><strong>Specialisms:</strong></p>
<ul>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Recruitment within Data, AI, and Analytics sectors</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Securing mid to C-suite level opportunities</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Tailored solutions for high-impact roles</p>
</li>
</ul>
<p dir="ltr"><strong>Skills:</strong></p>
<ul>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Expertise in Data, AI, and Analytics recruitment</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Strong client and candidate relationship-building</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Providing market insights and securing top talent</p>
</li>
</ul>

Sam Stark

Data & AI Recruitment Consultant

<p dir="ltr">With over 20 years of experience in recruitment, Martin has forged long-term partnerships with some of the most renowned vendors, consultancies, and end-users in the IT and Cybersecurity sectors.&nbsp;</p>
<p dir="ltr">Beginning his career as a technically adept Consultant in infrastructure, Martin quickly advanced into team leadership and senior management, where he guided high-performing teams across both permanent and contract roles. As the founder of 83zero, he has taken full control of business operations, developed offerings around Statements of Work (SOW), and led a team of successful consultants.</p>
<p dir="ltr"><strong>Skills:</strong></p>
<ul>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Expertise in IT and Cybersecurity recruitment, with a deep understanding of industry trends.</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Proven ability to build and lead high-performing recruitment teams.</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Skilled in developing and implementing tailored recruitment strategies for both permanent and contract roles.</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Experienced in operations management, including the development of SOW offerings.</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Strong relationship-building skills, fostering long-term partnerships with key industry players.</p>
</li>
</ul>
<p><strong id="docs-internal-guid-e8281c73-7fff-8ba8-3bf9-0daf6e5a92c9">Specialisms: </strong></p>
<ul>
<li>Contract</li>
<li>MSP</li>
<li>SOW</li>
<li>Permanent</li>
</ul>

Martin Litherland

<p dir="ltr">With 17 years in Tech and Data recruitment, James is a dynamic leader with a strong track record in driving business growth. Beginning his career at Computer Futures in 2007, James quickly advanced to senior roles, eventually leading IT Contract divisions at Roc Search and later launching successful recruitment brands at ninesharp.</p>
<p dir="ltr">At 83zero, where he joined in 2018, James has been instrumental in securing major clients, expanding the 83DATA brand, and reshaping the company&rsquo;s business development strategy. His focus on innovation and strategic growth has been key to 83zero's continued success.</p>
<p dir="ltr"><strong>Skills:</strong></p>
<ul>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Strategic leadership and growth-focused mindset</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Expertise in recruitment process and new business development</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Strong relationship management with key enterprise clients</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Passion for training and mentoring</p>
</li>
</ul>

James Money

Co-Owner and Director

Chantal van Bragt

Head of Accounts 

<p dir="ltr">With over 12 years of experience in Tech &amp; Digital Recruitment, including a decade with 83zero, Jon specialises in building Infrastructure &amp; Support teams across the EMEA region. He has successfully partnered with companies ranging from startups to enterprise vendors, ensuring they find the right technical talent to meet their needs.</p>
<p dir="ltr">His expertise lies in understanding business requirements and delivering tailored talent solutions.</p>
<p dir="ltr"><strong>Roles Recruited:</strong></p>
<ul>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Enterprise Technical Support Engineering</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Technical Account Management</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">IT Infrastructure Engineering</p>
</li>
</ul>
<p dir="ltr"><strong>Skills:</strong></p>
<ul>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Over a decade of experience in Infrastructure &amp; Support recruitment across EMEA</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Specialises in roles like Technical Support Engineering, Account Management, and IT Infrastructure</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Proficient in aligning technical talent with business needs for optimal results</p>
</li>
</ul>

Jon Briginshaw

Senior Managing Consultant

My Vo

Accounts 

<p dir="ltr">Steph began her recruitment career in 2020, focusing on business support roles before joining 83zero in 2021. Her exceptional performance led to promotions to Senior Delivery Consultant and Account Manager by September 2023.</p>
<p dir="ltr">In her current role, Steph oversees the entire recruitment process for key clients, from sourcing and screening to selection. She excels in building strong relationships with clients and candidates, offering strategic advice to ensure perfect placements.</p>
<p dir="ltr"><strong>Specialisms/Roles:</strong></p>
<ul>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Software Development, IT Support, Network Engineering, Cybersecurity, DevOps, Data Analysis, Cloud Computing, Project Management</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Administration, Sales, HR</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Digital Marketing, Content Creation, SEO/SEM, Marketing Strategy</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Account Management, Business Development, Sales Leadership</p>
</li>
</ul>
<p dir="ltr"><strong>Skills:</strong></p>
<ul>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Building client relationships and identifying growth opportunities</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Sourcing, interviewing, and assessing candidates</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Innovative issue resolution</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Knowledge of industry trends and competitive dynamics</p>
</li>
</ul>

Steph Taylor

Senior Delivery Consultant

<p dir="ltr">With 10 years of experience, Ollie specialises in partnering with forward-thinking companies to find top Modern Work &amp; Infrastructure talent across the UK and beyond. His focus includes technology groups such as M365, Power Platform, and Azure.</p>
<p dir="ltr"><strong>Ollie recruits for a range of roles within these areas:</strong></p>
<ul>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">M365: Engineer, Consultant, Architect</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Power Platform: Engineer, Consultant, Architect</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Azure: Engineer, Consultant, Architect</p>
</li>
</ul>
<p dir="ltr"><strong>Skills:</strong></p>
<ul>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Expertise in Modern Work &amp; Infrastructure recruitment</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Proven ability to connect top talent with innovative companies</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">In-depth knowledge of M365, Power Platform, and Azure roles</p>
</li>
</ul>

Ollie White

Senior Consultant

<p dir="ltr">Aaron discovered his passion for recruitment after university and has over six years of experience supporting businesses with their Permanent and Contract needs. He thrives on helping people and enjoys daily interactions with candidates.</p>
<p dir="ltr">He has a proven track record of placing top talent, from technical Account Managers to cybersecurity and cloud professionals. Aaron excels at matching candidates with roles that align with their skills and ambitions.</p>
<p dir="ltr">At 83zero, Aaron manages some of the largest accounts and actively sources specialists in:</p>
<ul>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Cloud Infrastructure Services</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Insights &amp; Data</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Cloud &amp; Digital Transformation</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Cloud Advisory</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Digital Customer Experience</p>
</li>
</ul>
<p dir="ltr"><strong>Skills:</strong></p>
<ul>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Expertise in recruiting for Cloud and Digital sectors</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Strong ability to place technical talent, including cybersecurity and DevSecOps roles</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Skilled in assessing technical capabilities and sourcing top graduate talent</p>
</li>
</ul>

Aaron Perdesi

Consultant

<p dir="ltr">With 10 years of experience in recruitment, Jordan specialises in transforming PMO landscapes by securing top talent in Project &amp; Programme Management. Operating across the UK, EMEA, and the US, he supports organisations in building strong PMO teams from entry-level roles to Heads of PM.</p>
<p dir="ltr">Jordan recruits for both Contract and Permanent markets, working with a diverse range of industries, including Professional Services, Insurance, Finance, Asset Management, Construction, Public Sector, and Cyber Security.</p>
<p dir="ltr"><strong>Roles Recruited:</strong></p>
<ul>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Head of Project Management / Programme Manager / Agile / Delivery</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Project Director</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Portfolio Manager</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Programme Manager (Senior, Mid-level)</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Project Manager (Lead, Senior, Mid, Entry-level)</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">QA Testing (Manager, Senior, Entry-level)</p>
</li>
</ul>
<p dir="ltr"><strong>Skills:</strong></p>
<ul>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Expertise in PMO recruitment across multiple industries and sectors</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Extensive experience in both Contract and Permanent markets</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Proven ability to match organisations with top-tier Project &amp; Programme Management talent</p>
</li>
</ul>
<p>&nbsp;</p>

Jordan Baldwin

<p dir="ltr">Ellis specialises in partnering with Software Engineering leaders across the UK to secure top-tier talent for their teams. With a deep understanding of the evolving tech landscape, he supports a wide range of businesses, from innovative scale-ups to established enterprise software vendors, ensuring they find the right expertise to drive their projects forward.</p>
<p dir="ltr"><strong>Specialisms:</strong></p>
<ul>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Skilled in navigating the complexities of various tech stacks and industries</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Delivers tailored recruitment solutions for Full-Stack, Front-End, Back-End, and UX roles</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Focuses on technologies such as Java, C, C++, Python, Django, Angular, React, and Vue</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Trusted advisor in software engineering recruitment</p>
</li>
</ul>
<p dir="ltr"><strong>Skills:</strong></p>
<ul>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Expertise in Software Engineering recruitment across diverse industries</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">Proficient in sourcing talent for Full-Stack, Front-End, Back-End, and UX roles</p>
</li>
<li dir="ltr" aria-level="1">
<p dir="ltr" role="presentation">In-depth knowledge of key technologies including Java, Python, Angular, and React</p>
</li>
</ul>

Ellis Dowden

Mylo

Happiness Officer 

<p>"I bring over 8 years of recruitment experience, specializing in the Software industry with a focus on global roles. My extensive background has equipped me with the expertise to match top-tier talent with the needs of dynamic businesses.</p>
<p>Throughout my career, I have honed my skills in supporting a diverse range of businesses within key sectors such as Cyber Security, Supply Chain, SaaS, and Semiconductors. My global recruitment experience has involved successfully placing candidates in various roles, en</p>
<ul>
<li><strong>Sector Expertise:</strong> Proficient in Cyber Security, Supply Chain, SaaS, and Semiconductor industries.</li>
<li><strong>Talent Acquisition:</strong> Skilled in identifying, attracting, and securing top talent for challenging roles.</li>
<li><strong>Global Recruitment:</strong> Experience in managing and delivering recruitment solutions on a global scale.</li>
<li><strong>Relationship Building:</strong> Strong ability to foster relationships with both clients and candidates to ensure long-term success.</li>
</ul>
<p><strong>Personal Interests:</strong><br>Outside of work, I enjoy playing tennis, relaxing at the spa, traveling to new destinations, and exploring a variety of restaurants."</p>

Experts in data and AI recruitment.

Experts in Data Recruitment

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Meet the Team

David Eales

Kiera Rance

Sam Stark

Martin Litherland

James Money

Chantal van Bragt

Jon Briginshaw

My Vo

Steph Taylor

Ollie White

Aaron Perdesi

Jordan Baldwin

Ellis Dowden

Mylo

Katie Wallace

Caitlin Earnshaw

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